Summary
Overview
Work History
Education
Skills
Timeline
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Shingirayi Mapimbiro

District Heights

Summary

Dynamic and results-driven professional with a strong background in customer service and office administration. At Lamaison Prints, I enhanced customer satisfaction through exceptional service and relationship building. Proficient in typing and transcription, I consistently delivered high-quality documents at Nyasha Stationery, showcasing my problem-solving and listening skills.

Overview

11
11
years of professional experience

Work History

Sales Associate

Lamaison Prints
11.2018 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Office Clerk

Nyasha Stationery
02.2013 - 03.2017
  • Transcribed audio files into written documents accurately, demonstrating exceptional listening skills and typing speed capabilities.
  • Demonstrated versatility in handling diverse subject matter when completing typing assignments across different departments.
  • Completed clerical work such as typing correspondence, notices and reports.
  • Leveraged advanced typing skills and proficiency in legal terminology to produce accurate, high-quality transcripts consistently.
  • Increased productivity with efficient typing skills, mastering various software programs for optimal results.

Education

Bachelor Of Economics - Economics

Midlands State University
Gweru.

Zengeza 1 High School
Chitungwiza
2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills

Timeline

Sales Associate

Lamaison Prints
11.2018 - 06.2024

Office Clerk

Nyasha Stationery
02.2013 - 03.2017

Bachelor Of Economics - Economics

Midlands State University

Zengeza 1 High School

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Shingirayi Mapimbiro