Shirnaulta Wilburn
Columbia,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Secretary/Front Desk Receptionist
Kitchen And Bath Shop
08.2023 - 03.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Attendance Monitor
Fort Worthington Elementary Middle School
09.2020 - 06.2023
- Answered phone calls and messages from parents concerning attendance.
- Aided in upholding district policies on attendance while ensuring adherence to state regulations regarding compulsory education laws.
- Worked with administration on updating and executing student attendance policies to provide greater efficiency.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
- Demonstrated proficiency in operating various types of monitoring equipment, adapting quickly to new technologies as required.
Unarmed Guard
SAGE Security
11.2019 - 11.2020
- Ensured adherence to safety protocols, conducting regular inspections of emergency equipment and exits.
- Supported law enforcement officers during investigations, providing accurate information and assistance as needed.
- Elevated overall perception of safety among staff members through consistent presence during working hours or public events held at the facility.
- Reduced risk of theft by diligently checking identification and securing entry points.
- Conducted detailed incident reports, contributing to the overall improvement of security procedures.
- Maintained a safe environment with proactive conflict resolution and de-escalation techniques.
- Performed scans of incoming and outgoing vehicles, packages, and people.
- Enhanced security by conducting thorough patrols and monitoring activities on premises.
Package Handler
Amazon
08.2015 - 09.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and afast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
After School Teacher
Sojourner Douglass Middle College HS
09.2012 - 06.2015
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Education
High School -
Vivian T. Thomas Medical Arts Academy
06.2007
Skills
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Confidentiality understanding
- Complex Problem-Solving
- Skills Development
- Classroom Management
- Child Development
- Safety Management
- Special Education
- Problem-Solving
References
- Renee Hayes, (240) 848-1099
- Ali Ocagisen (240) 614-6806
- Patrick Mcdonald, (443) 623-9230
Timeline
Secretary/Front Desk Receptionist
Kitchen And Bath Shop
08.2023 - 03.2024
Attendance Monitor
Fort Worthington Elementary Middle School
09.2020 - 06.2023
Unarmed Guard
SAGE Security
11.2019 - 11.2020
Package Handler
Amazon
08.2015 - 09.2018
After School Teacher
Sojourner Douglass Middle College HS
09.2012 - 06.2015
High School -
Vivian T. Thomas Medical Arts Academy
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