Shorzoria Lewis
Elkridge
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Habitat America
Riverwatch Apartments / Volley Ball House
07.2018 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
High School Diploma -
North Western High
Baltimore, MD07-2000
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Unit inspection
- Property management
- Payment collection
- Onsite tours
- Housing regulations
- Application process proficiency
- Appointment scheduling
- Showing and leasing of units
- Security deposit refunds
- Critical thinking
- Multi-family property management
- Grounds and facility inspection
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
- Basic Life Support Certification (BLS)
- Leading Professional in Ethics and Compliance (LPEC)- Ethics & Compliance Initiative.
Timeline
Assistant Property Manager
Habitat America
07.2018 - Current
High School Diploma -
North Western High