SHOUNDA GOODS
Baltimore
Summary
Dedicated professional with extensive experience at Johns Hopkins Hospital, excelling in customer service and teamwork. Proven ability to enhance patient satisfaction through meticulous cleaning and organization. Skilled in infection control and maintaining sanitary environments, contributing to a safe and welcoming atmosphere for patients and staff alike.
Overview
7
7
years of professional experience
Work History
SURGERY STAFF
JOHNHOPKINS HOSPITAL
10.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Environmental Services Housekeeper
John Hopkins Hospital
12.2018 - 12.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
Education
SOUTHERN HIGH SCHOOL
Baltimore, MD06-1997
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Customer service expertise
Timeline
SURGERY STAFF
JOHNHOPKINS HOSPITAL
10.2022 - Current
Environmental Services Housekeeper
John Hopkins Hospital
12.2018 - 12.2021
SOUTHERN HIGH SCHOOL
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