Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shylvine Nchang-Lum

Walkersville

Summary

Dynamic Medication Technician with proven expertise at Somerford House and Place in medication administration and patient care. Skilled in maintaining safety protocols and enhancing patient satisfaction through effective communication and empathy. Adept at managing multiple priorities while ensuring accurate medication distribution and compliance with healthcare regulations.

Developed key skills in patient care and medication management within fast-paced healthcare environment, seeking to transition into new field. Focused on delivering accurate and timely task completion, with strong abilities in maintaining detailed records and ensuring patient safety. Committed to leveraging these transferrable skills to make positive impact in new role.

Offering strong passion for patient care and dedication to learning and growth within healthcare environment. Brings potential to quickly grasp essential medication administration procedures and patient care techniques. Ready to use and develop organizational skills and attention to detail in med tech role.

Energetic and compassionate individual with natural ability to connect with patients and provide support. Possesses foundational knowledge of medication administration and patient care, along with skills in maintaining accurate records and monitoring vital signs. Committed to ensuring patient safety and well-being through attentive and reliable service.

Healthcare professional with comprehensive background in medication management and patient care. Proven success in efficiently administering medications and monitoring patient conditions while maintaining high standards of accuracy and safety. Reliable team player who adapts to changing environments and consistently delivers quality results.

Medication professional with significant experience in administering and managing medications, ensuring patient safety, and maintaining accurate records. Strong focus on team collaboration, adaptability, and achieving healthcare results. Reliable and flexible, skilled in patient communication, medication dosage calculations, and compliance with healthcare regulations. Known for calm demeanor and problem-solving abilities in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Medication Technician

Somerford House and Place
11.2024 - Current
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Reordered medication to maintain adequate supply.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Expedited the medication pass process without compromising accuracy through effective time management techniques.

Sales Associate

Dollar General
01.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Safeway
07.2023 - 01.2024
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Drive Thru Employee

Chick-fil-A
02.2023 - 07.2023
  • Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
  • Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
  • Promoted upselling opportunities to increase overall revenue while catering to customer needs.
  • Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
  • Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
  • Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.

Education

High School Diploma -

Gaithersburg High School
Gaithersburg, MD

Skills

  • Medication administration
  • Medication reconciliation
  • Healthcare regulations
  • Pharmacy knowledge
  • Records updating
  • Dosage calculation
  • Drug interaction awareness
  • Adherence to protocols
  • Safety management
  • Patient assessments
  • Daily living assistance
  • Patient care
  • Vital signs monitoring
  • Patient observation
  • Privacy and confidentiality

Timeline

Medication Technician

Somerford House and Place
11.2024 - Current

Sales Associate

Dollar General
01.2024 - 11.2024

Sales Associate

Safeway
07.2023 - 01.2024

Drive Thru Employee

Chick-fil-A
02.2023 - 07.2023

High School Diploma -

Gaithersburg High School
Shylvine Nchang-Lum