Shyrese Brown
Gwynn Oak
Summary
To obtain a position that affords me the opportunity to use my skills and obtain advancement with a progressive and innovative company. Enthusiasm, interest, experience, and a detail, goal-oriented attitude, combined with a solid education, are some of the qualities I can contribute to your business. I have a solid administrative background to offer you with superb customer service skills which include attention to detail, great interpersonal skills, flexibility, and a wide range of applicable hands-on knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
DUCHESS INC.
06.2019 - Current
- Delivers product and obtains signatures
- Manage /coordinate unpredictable weekly delivery schedule
- Maintains written and electronic logs of every delivery
- Maintains a spotless driving record
- Communicates customer request, complaints and or compliments to company management
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Lead Bus Driver
L.I.F.E inc
Hawthorne
01.2020 - 01.2023
- Operated buses safely along designated routes for passenger transport.
- Trained new staff on operational procedures and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Directed and supervised team of 15 employees in daily operations.
Residential Treatment House Manager
Gaudenzia Treatment Center
Baltimore
02.2021 - 12.2022
- Facilitated group therapy sessions for residents.
- Managed intake and discharge processes for clients.
- Trained and mentored staff on treatment protocols.
- Ensured compliance with safety and health regulations.
- Developed and implemented recreational activities for residents.
- Monitored resident progress and documented behavioral observations.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Coordinated community activities to promote social skills and community participation.
- Responded quickly and effectively in emergency situations involving residents or staff members.
- Provided guidance and support to residents in developing appropriate social skills.
Receptionist
FRIENDLY MOVING AND TRANSPORTATION
06.2018 - 06.2019
- Dispatching drivers to various moving jobs
- Managed front desk operations and greeted clients warmly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained office supplies inventory and ordered replacements as needed.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Harbor City Senior High School
Baltimore, MDSkills
- Customer service
- Interpersonal communication
- Time management
- Problem-Solving
- CPR / First Aid
- Conflict Resolution
- Team Leadership
- Microsoft Office
Certification
- First Aid/CPR
- Basic Life Support/BLS
Timeline
Residential Treatment House Manager
Gaudenzia Treatment Center
02.2021 - 12.2022
Lead Bus Driver
L.I.F.E inc
01.2020 - 01.2023
Delivery Driver
DUCHESS INC.
06.2019 - Current
Receptionist
FRIENDLY MOVING AND TRANSPORTATION
06.2018 - 06.2019
High School Diploma -
Harbor City Senior High School