Shytiea Mckeever
Baltimore
Summary
Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Professional in retail sales with experience in product placement and merchandising.
Overview
5
5
years of professional experience
Work History
Receivable Accountant
Len the Plumber
Baltimore
10.2024 - Current
- Monitored credit limits assigned to each customer in order to minimize risk exposure.
- Assisted in the preparation of financial statements related to receivables activity.
- Wrote reports, authored papers and organized supporting documentation.
- Analyzed customer payment plans and monitored payments received.
- Managed collections process for overdue invoices by contacting customers via telephone or email.
- Prepared weekly aging reports of accounts receivables due from customers.
- Responded promptly to inquiries from internal departments regarding customer accounts status.
- Processed daily deposits, reconciled cash receipts, and applied payments to customer accounts.
- Resolved billing disputes and negotiated payment arrangements with delinquent customers.
- Supported efficient accounting operations with high-quality administrative support.
- Assisted with other accounting duties as needed such as payroll processing or bookkeeping tasks.
- Investigated discrepancies between actual payments received and amounts recorded in the system.
- Exceeded customer satisfaction by finding creative solutions to problems.
Office Administrative
Len the Plumber
Baltimore
12.2023 - 10.2024
- Utilized various software and tools to streamline processes and optimize
- Provided training to new hires on office policies and procedures.
- Produced thorough, accurate and timely reports of project activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered payroll and maintained proper documentation of employee personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Assigned work and monitored performance of project personnel.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained filing system for records, correspondence and other documents.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service
Public Parking
Baltimore
04.2022 - 07.2023
- Help customers with their problems
- Purchase items from websites
- Gathering customer information and analyzing customer needs in order to recommend potential products or services to management
- Am submitting reports to the manager in order to improve service quality
- Customers gave me positive feedback
- Deal with issues that arise at work
Eyewear Customer Service
MyEyeDr.
Baltimore
01.2022 - 09.2022
- Followed through on all critical inter-departmental escalations to increase customer retention rates
- Provided clients with basic technical support for a variety of [Type] company products
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Consistently provided excellent customer service, resulting in a customer satisfaction rating of [Number]%
- Assisted and cross-trained other customer service managers
Security Dispatcher
Tanner Medical Center/Carrollton
Carrollton
02.2021 - 01.2022
- Assisted over 15 customers by answering questions, responding to inquiries, and handling phone requests in an average 10-15 minutes
- Created a new employee evaluation process that resulted in significant performance improvements
- Established schedules, implemented new policies, and collaborated with managers to improve operational procedures and set clear goals
- Designed and built firmware to test associated hardware
- Management recognized me for providing outstanding customer service
Customer Care Representative
Superior Recreational Products
Carrollton
06.2020 - 03.2021
- I'm making some new accounts
- Looked up solutions, contacted the appropriate departments, and followed up with customers via phone, mail, or fax
- Improved operational efficiencies by managing accounts and contracts, as well as processing system orders and cancellations
- Handle customer complaints to ensure that they receive the highest level of support and satisfaction possible
- Interacted with over 10 customers per shift to provide and process information in response to inquiries, concerns, and requests about services and products
Education
High School -
Word of Life Christian Academy
Baltimore, MD01.2012
Skills
- Verifying coverage
- Dispatching procedures
- Schedule management
- Delivery policies
- Problem resolution
- Accounts receivable
- Financial reporting
- Cash management
- Billing dispute resolution
- Customer communication
- Invoice tracking
- Problem solving
- Credit control
- Month-end closing
- Invoice processing
- Credit risk assessment
- Debt collection
- Dispute resolution
- Revenue recognition
- Accounts receivable management
- Payment negotiations
Timeline
Receivable Accountant
Len the Plumber
10.2024 - Current
Office Administrative
Len the Plumber
12.2023 - 10.2024
Customer Service
Public Parking
04.2022 - 07.2023
Eyewear Customer Service
MyEyeDr.
01.2022 - 09.2022
Security Dispatcher
Tanner Medical Center/Carrollton
02.2021 - 01.2022
Customer Care Representative
Superior Recreational Products
06.2020 - 03.2021
High School -
Word of Life Christian Academy