SIDIKAT ELEBUTE
Baltimore,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Clear
Friendship, MD
01.2023 - Current
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems to avoid escalation of issues.
- Help new members to transform what is uniquely you- your fingerprints, your face, your eyes- into a secure, biometric key to frictionless experiences.
- Allow members to quickly verify their identities at biometric security kiosks.
- Increased monthly sales by offering advice on purchase and promoting additional benefits.
- Achieved monthly sales goals by promoting clear benefits and enrolling new clients.
- Built client list and strengthened customer relationship through consistent communication via phone and internet.
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
IT Intern
MUFG Investor Service
Baltimore, MD
06.2024 - 12.2024
- Troubleshooting issues with software and hardware.
- Displayed excellent and smooth running of the organization technology system.
- Conducted computer applications such as spreadsheets, word processing, email and database software in performing work assignments.
DTLR
Baltimore, MD
01.2022 - 05.2024
- I provided customers with product information and helped them select items that matched their requirements.
- I processed all cash transactions at the register by handling sales and handling returns and exchange requests properly.
- I kept the sales floor area clean and organized while performing stock replenishment tasks when necessary.
- I assisted customers with their orders during peak hours by handling both curbside pickup and in-store pickup requests.
- I maintained high performance standards while working in a fast-paced environment.
Help Desk|Customer Service Representative
MOUNT SINIA HOSPITAL
Staten Island, NY
03.2019 - 01.2022
- Respond to email messages from customers seeking help.
- Coordinated work between multiple departments.
- Maintain daily performance of computer systems.
- Optimized service procedure to increase customer satisfaction.
Crew Members
McDonald's
Winston Salem, NC
07.2018 - 01.2019
- Demonstrated strong leadership by effectively managing.
- Displayed excellent social skills by engaging with children / parents, fostering a positive learning environment.
- Conducted outbound calls to inform students’ parents about makeup classes and birthday party options.
- Organized paperwork and handled payments efficiently, ensuring accurate record-keeping and transactions.
Education
Bachelor in Science - Information Technology
Towson University
12.2025
Associates - General Studies
Baltimore City Community College
05.2022
Skills
- Great communication and engagement, Scheduling management, Cash handling, Fast-paced teamwork, Tech-savvy; quick learner, Active listening, Ms project, Marketing, Ms office, Ms excel tool, Technical knowledge and proactive management
Affiliations
- Training new employees
- Mentor
- Increase efficiency in process, resulting in financial gain.
- Help new employees to take on duties with confidence by teaching them how to solve problems as they develop their creative and innovative skills.
- Trained and mentor new employees on how to enroll and verify new and old members.
- Towson African Diaspora Club
- Member
- Assisted the E-board in planning the African Night Plays and Taste of Africa
- Volunteered at community service events
- INTERNATIONAL STUDENTS ASSOCIATION
ADDITIONAL INFORMATION
Photography, Community involvement, Travel & Learning Languages.
Timeline
IT Intern
MUFG Investor Service
06.2024 - 12.2024
Customer Service Representative
Clear
01.2023 - Current
DTLR
01.2022 - 05.2024
Help Desk|Customer Service Representative
MOUNT SINIA HOSPITAL
03.2019 - 01.2022
Crew Members
McDonald's
07.2018 - 01.2019
Associates - General Studies
Baltimore City Community College
Bachelor in Science - Information Technology
Towson University