Sierra Santangelo
Bel Air
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Medstar Cardiac Specialty Care
09.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Entry Writer
Dachser
06.2023 - 09.2024
- Maintained up-to-date knowledge on US Customs regulations, enabling accurate classification of imported goods for proper duty assessment.
- Enhanced customer satisfaction by promptly addressing inquiries and providing relevant information on shipment statuses.
- Maintained detailed records of all entries processed, allowing easy retrieval of information when needed for audits or client inquiries.
- Identified potential issues in shipping processes, suggesting proactive solutions to prevent delays and ensure smooth importation.
Service Coordinator
Fireline corporation
08.2022 - 06.2023
- Coordinate with customers and technicians overdue/expired inspections. Send customer inspections via emails and portals. Schedule service calls.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Practice Manager
The Heart Center at Mercy
04.2019 - 05.2022
- Provide leadership and supervision. Hire and train new employees. Provide physicians the tools to create a smooth daily operations workflow. Order supplies while maintaining finances.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
Lead Office Specialist
The Heart center at Mercy
09.2018 - 08.2019
- Check in and out patients. Room patients, obtain vital signs, review chart, medications. Perform EKGS.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Assisted in the preparation of presentations and reports, employing advanced formatting skills for increased readability and impact.
RMA
Mercy Personal Physicians at Overlea
10.2014 - 01.2018
- Provide patient needs, take vital signs, complete any task instructed by Dr. administer immunizations, blood draws, perform EKGS, schedule and cancel patient appointments, give patient results, complete prior authorizations.
Education
High School Diploma - General
C Milton Wright
06.2008
Medical Assistant Certificate - Medical Assisting
Fortis
10.2014
Skills
- Schedule coordination
- Customer service
- Administrative support
- Records management
- Budgeting and finance
- Staff management
- Strategic planning
- Calendar management
- Office administration
- Office management
Language
English Proficiency
Timeline
Office Coordinator
Medstar Cardiac Specialty Care
09.2024 - Current
Entry Writer
Dachser
06.2023 - 09.2024
Service Coordinator
Fireline corporation
08.2022 - 06.2023
Practice Manager
The Heart Center at Mercy
04.2019 - 05.2022
Lead Office Specialist
The Heart center at Mercy
09.2018 - 08.2019
RMA
Mercy Personal Physicians at Overlea
10.2014 - 01.2018
Medical Assistant Certificate - Medical Assisting
Fortis
High School Diploma - General
C Milton Wright
Similar Profiles
Sonaya CaldwellSonaya Caldwell
Clinical Medical Assistant at Medstar Specialty CareClinical Medical Assistant at Medstar Specialty Care
Joselin NietoJoselin Nieto
Patient Care Technician at MedStar Washington Hospital Center- Cardiac RehabilitationPatient Care Technician at MedStar Washington Hospital Center- Cardiac Rehabilitation
Chtoria WareChtoria Ware
Medical Assistant at Externships, Cardiac Intervention SpecialtyMedical Assistant at Externships, Cardiac Intervention Specialty
CASEY GARDNERCASEY GARDNER
Project Manager at COTY, Inc.Project Manager at COTY, Inc.
Derik D. GibsonDerik D. Gibson
Human Resources Specialist at Army Test and Evaluation Command (ATEC)Human Resources Specialist at Army Test and Evaluation Command (ATEC)