Summary
Overview
Work History
Education
Skills
Certification
Groups
Timeline
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Sierra Vara

Sierra Vara

Perryville,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Self-motivated work ethic to perform productively and professionally when working with little to no supervision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

St.Joan of Arc School
08.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Parent customer service
  • Maintained inventory of office supplies and placed orders.
  • Certified Medication Technician on campus
  • Volunteered to help with special projects of varying degrees of complexity.
  • Youth Mental Health First Aid trained
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.

Preschool Lead Teacher

The Goddard School
09.2017 - Current
  • Plan and implement multiple curriculums such Frog Street Threes in conjunction with Goddard's F.L.E.X. learning program, Handwriting Without Tears, and MSDE goals into a full day preschool classroom.
  • Work in a nurturing, caring environment to help children grow their love for learning and play.
  • Classroom tasks include, wiping down tables, sweeping, setting out lunches, setting out and cleaning up cots for nap time, completing monthly parent boards, keeping classroom windows and walls theme related and up to date, participate in parent teacher conferences twice a year, differentiate activities for children daily, complete lesson planning on time, and keeping the environment organized and clean.
  • Closing in the office includes tasks such as, answering the phones, communicating at pickup with the parents, laminating, filing paper work, walking through the building at closing time, locking and closing the building for the night.

Program/ Site Director

Boys and Girls Club
01.2017 - 08.2017
  • Accountable for the development and supervision of program staff, including the enforcement of operational policies and procedures and performance management
  • Accountable for the Club Environment and Safety of all Club activities and programming
  • Accountable for day to day program plans and measurable outcomes
  • Accountable for the behavior management of members including the development of behavior plans & contracts with parents to address issues
  • Accountable for facility cleanliness, minor repairs and organization of program spaces
  • Responsible for the collection of member data and program statistics
  • Build and maintain partnerships with families and schools
  • Approach challenges and collaborative efforts with a strengths-based and positive attitude.
  • Accountable for recruiting and managing volunteers to enhance clubhouse programs
  • Attend (and at times, leads and assist) management, program and site meetings and other meetings and training's as requested
  • Membership transactions, deposits and adherence to financial policies & systems
  • Responsible for operating assigned site within established budget
  • Assists with training and on-boarding of part-time staff
  • Participate in special programs or events as directed by Chief Operating Officer

Shampoo Girl and Receptionist

Hair by Elite
10.2013 - 01.2017
  • Perform opening and closing duties at the shop
  • Administrator on the business Facebook page
  • Customer service and schedule appointments
  • Answer the phone
  • Clean the facility
  • Wash client's hair
  • Train new employees
  • Create the schedule
  • Check in, stock, and price inventory
  • Close out the cash register at the end of the night

Sales associate

Kohl's
06.2013 - 10.2013
  • Checked out customers at point of sale (POS system)
  • Stocked and checked in inventory
  • Customer service
  • Worked in multiple different departments
  • Changed sale and promotion signs

Education

Bachelor's - Family and Human Services, Services to Children and Youth Track

Towson University
Towson University
05.2017

Skills

  • Organizational Skills
  • Curriculum Development
  • Google Docs
  • Training & development
  • Data entry
  • Computer skills
  • Mail handling
  • Reception oversight
  • Database administration
  • Strong problem solver
  • Scheduling and calendar management
  • Operational processes
  • Email management
  • Strategic planning
  • Administrative support
  • Multi-line telephone systems
  • Expense validation

Certification

  • Child CPR AED, Infant CPR, 01/19, 01/21, Successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Heartsaver First Aid CPR AED Program.
  • 90 Hour Preschool Certification, 12/18, Present, Approved by the Maryland State Department of Education allows individuals to fulfill their training requirements mandated by the State of Maryland for a Lead Teacher/ Senior Staff in a Child Care setting.
  • Early Childhood Education, Certified through MSDE level 6 credentialed teacher.
  • Schoolage Child Care- Curriculum 45 Hr., 05/19, Present, This course is designed to prepare students for positions in school age child care programs. This certification course satisfies the curriculum half of the MSDE requirement of 90 hours of child care training for teachers, directors, and coordinators working with school-age children, and provides an overview of program organization, planning, and implementation of school age care for children in a before/after school setting. Topics include curriculum planning, materials, and teaching methods age-appropriate for children ages 6 - 13.
  • Youth Mental Health First Aid, 05/22, Present

Groups

CASA of Harford County, 01/17, 05/17, I interned with CASA of Harford County my last semester of college. I love this organization and the work it does to help children in the foster care system. I was responsible for filing, managing social media pages, fundraising, outreach, volunteer recruiting, and updating CASA's online system with current case information weekly.

Timeline

Administrative Assistant

St.Joan of Arc School
08.2020 - Current

Preschool Lead Teacher

The Goddard School
09.2017 - Current

Program/ Site Director

Boys and Girls Club
01.2017 - 08.2017

Shampoo Girl and Receptionist

Hair by Elite
10.2013 - 01.2017

Sales associate

Kohl's
06.2013 - 10.2013

Bachelor's - Family and Human Services, Services to Children and Youth Track

Towson University

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Sierra Vara