Sigourney Pratt
Lanham
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Versatile Receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
14
14
years of professional experience
Work History
Receptionist
H&R Block
01.2019 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Law Office Receptionist
Brennan McKenna & Lawlor
02.2025 - 03.2025
- Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
- Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
- Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
- Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
- Facilitated effective communication between clients and legal professionals through accurate message taking and prompt relay of vital information.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Streamlined office operations by managing the scheduling of appointments and meetings for attorneys and clients.
Financial Coordinator
Britto Orthodontics
09.2022 - 02.2025
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
Customer Service Representative
Goodwill Inc
04.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Manager
IKEA
07.2023 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
Wawa Inc
12.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Customer Service Representative
Autospa Carwash
10.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
File Maintenance Manager
Giant Food Inc
07.2015 - 08.2018
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Managed file archival and information retrievals.
- Worked with internal team members to remedy issues with preemptive solutions.
- Utilized Software to scan and clean up project documents.
- Completed transmittal logs and stored in files for specified durations.
- Established, improved and reinforced document management systems to handle current and expected requirements.
Bakery Clerk
Giant Food Inc
09.2015 - 08.2016
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Florist/Cashier
Giant Food Inc
06.2011 - 09.2015
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Ashworth College
Norcross, GA06.2012
Skills
- Appointment scheduling
- Client confidentiality
- Document preparation
- Reception area maintenance
- Revenue recognition
- Tax compliance
- Telephone etiquette
- Organization skills
- Time management
- Active listening
- Critical thinking
- Computer proficiency
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Additional Information
ROTC Cadet For 3 Years
Community Service (130 Hours) For District Of Columbia Government
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Law Office Receptionist
Brennan McKenna & Lawlor
02.2025 - 03.2025
Customer Service Representative
Goodwill Inc
04.2024 - 08.2024
Customer Service Manager
IKEA
07.2023 - 02.2024
Financial Coordinator
Britto Orthodontics
09.2022 - 02.2025
Customer Service Representative
Wawa Inc
12.2020 - 06.2022
Customer Service Representative
Autospa Carwash
10.2020 - 05.2021
Receptionist
H&R Block
01.2019 - 04.2025
Bakery Clerk
Giant Food Inc
09.2015 - 08.2016
File Maintenance Manager
Giant Food Inc
07.2015 - 08.2018
Florist/Cashier
Giant Food Inc
06.2011 - 09.2015
High School Diploma -
Ashworth College
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