Silifat Badru
Laurel
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Dunkin Donuts
Dunkin Donuts & Baskin Robbins
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate (Part Time)
My Mother's Shop
09.2018 - 11.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Volunteer Worker(Milk Lady Farmers Market )
Milk Lady Farmers Market )
06.2020 - 09.2021
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- I assisted the guests at the Farmers market with labeling curbside pickups of online orders, delivered online orders to the guests in their cars.
- I helped with set up of tents and break down.
- Assisted market vendors with set up as required.
- I did every other duties as assigned by the market manager.
Nascar
NASCAR Bronker Workforce
05.2021 - 08.2021
- Answered customer questions and provided information about findings.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Front Desk/Cashier
Twisted Tea House
09.2019 - 11.2020
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Organized items on shelves to help customers locate products easily and quickly.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Help host parties
- Clean dishes & help make teas and blend
- Make reservations for Tea Parties
Education
High School Diploma -
Hammond High School
Columbia, MD06.2022
Skills
- Hospitality Management
- Accurate Cash Handling
- Maintaining Clean Work Areas
- Customer Service Process Improvement
- Customer Service and Assistance
- Cash Register Operation
- Rotation Procedures
- Ordering Procedures
- Customer Engagement
- Beverage Preparation
Timeline
Dunkin Donuts
Dunkin Donuts & Baskin Robbins
09.2023 - Current
Nascar
NASCAR Bronker Workforce
05.2021 - 08.2021
Volunteer Worker(Milk Lady Farmers Market )
Milk Lady Farmers Market )
06.2020 - 09.2021
Front Desk/Cashier
Twisted Tea House
09.2019 - 11.2020
Sales Associate (Part Time)
My Mother's Shop
09.2018 - 11.2022
High School Diploma -
Hammond High School
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