Silvia Galvis
Pylesville
Summary
Professional administrative expert with track record of delivering efficient office support and improving administrative processes. Known for strong team collaboration, adaptability to changing needs, and results-driven approach. Skilled in calendar management, communication handling, and office coordination, ensuring smooth operations and reliable support.
environment.
Overview
16
16
years of professional experience
Work History
Benefits Administrative Associate II
Conduent
11.2023 - Current
- Managed employee benefit accounts (FSA, HSA, HRA) by processing claims and renewals, resolving inquiries, and escalating complex issues
- Analyzed account data to ensure accuracy and identify potential discrepancies
- Collaborated with internal teams to ensure efficient resolution of customer concerns
Bilingual Customer Service Supervisor
WOW AIRLINES BALTIMORE
02.2018 - 03.2019
- Managed day-to-day operations of the customer service department, ensuring the delivery of outstanding service by the team
- Monitored team performance and implemented corrective actions when necessary
- Handled escalated customer concerns and conflicts, resolving them effectively
- Trained new employees on customer service procedures and policies
- Prepared daily and monthly reports to track performance and identify areas for improvement
Bilingual Customer Service Agent
WOW AIRLINES BALTIMORE
07.2016 - 02.2018
- Provided exceptional customer service in a fast-paced airport environment, assisting passengers with ticketing, baggage check-in, and travel information
- Enhanced passenger experience by offering pre-boarding support and ensuring smooth boarding procedures
- Maintained a professional and helpful demeanor at all times
Bilingual Administrative Assistant
Maryland Transit Administration
08.2015 - 04.2016
- Prepared expense reports, maintained records, and managed budgets
- Analyzed data and generated reports to support decision-making
- Communicated effectively with colleagues and clients to ensure smooth workflow
- Supervised administrative tasks and delegated responsibilities to maintain efficiency
Bilingual Clerk Administrative
Consulate of Colombia
02.2009 - 05.2015
- Analyzed visa applications and supporting documentation to ensure compliance with regulations
- Prepared reports and maintained accurate records for the Ministry of Foreign Affairs
- Communicated effectively with applicants, colleagues, and embassy officials
- Developed and implemented streamlined procedures to improve efficiency
Education
International Academic Credential Assessment - Business Administration
Equivalency by Evaluation Service Inc
11.2008
Bachelor of Business Administration -
Universidad Autonoma de Bucaramanga
07.2008
Skills
- Administrative Management
- Data Analysis
- Process Improvement
- Project Management
- Communication (English & Spanish)
- Interpersonal Skills
- Problem-Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
Languages
Spanish
Native or Bilingual
Timeline
Benefits Administrative Associate II
Conduent
11.2023 - Current
Bilingual Customer Service Supervisor
WOW AIRLINES BALTIMORE
02.2018 - 03.2019
Bilingual Customer Service Agent
WOW AIRLINES BALTIMORE
07.2016 - 02.2018
Bilingual Administrative Assistant
Maryland Transit Administration
08.2015 - 04.2016
Bilingual Clerk Administrative
Consulate of Colombia
02.2009 - 05.2015
Bachelor of Business Administration -
Universidad Autonoma de Bucaramanga
International Academic Credential Assessment - Business Administration
Equivalency by Evaluation Service Inc
Similar Profiles
Myiesha PerkinsMyiesha Perkins
Customer Service Representative at ConduentCustomer Service Representative at Conduent
DaShawna HowardDaShawna Howard
Agent Assist (Government Healthcare Solutions) at ConduentAgent Assist (Government Healthcare Solutions) at Conduent
Bill FreitagBill Freitag
Call Center Representative at ConduentCall Center Representative at Conduent