Silviu-Dan Țaran
Chisinau
Summary
System & Network Engineer
Overview
7
7
years of professional experience
1
1
Certification
Work History
NOC Engineer
Orange Systems SA
Chişinău
02.2023 - Current
- Monitoring network performance and the state of links (physical links, virtual interfaces, DHCP pools, CGNAT entries, power supply status, DDOS alerts, BGP and IS-IS status, bandwidth utilization) to ensure high availability of services;
- Providing support for field engineers and Tier 1 technical support;
- Outage raising and updating tickets;
- Troubleshooting Layer 2 and Layer 3 (TCP/IP model);
- Collecting logs and escalation to hardware vendors;
- OLT configuration (Huawei and Adtran), configuration of static IP's and sub-interfaces on Cisco NCS routers;
- DHCP pool upgrade;
- Technical issues escalation to BGP peering partners when necessary.
Dispatch Engineer
Stefanini SRL
Chisinau
04.2022 - 02.2023
- Company Overview: Nike & FIFA project - Dispatch Engineer (full time job)
- Maintain and monitor the Hardware maintenance process lifecycle for Nike stores;
- Ensuring that the steps are followed exactly from scheduling through execution, follow up, quality auditing and completion;
- Logging tickets in ITSM tool, updating and monitoring them;
- Working closely with DevOPS, Windows and Network Operation team to identify the best solutions
Service Desk Support Engineer
Stefanini SRL
Chisinau
04.2020 - 06.2022
- Company Overview: Nike project - Service Desk Support Engineer (full time job)
- Taking calls, tickets, chats and documenting them;
- Troubleshooting frequent system issues that appears on Windows, MAC OS and iOS devices;
- Using the knowledge base and official sites like Microsoft, Apple, LG, Huawei and HP to find workaround for non-standard technical issues;
- Fixing issue with resetting Active Directory passwords, unlocking accounts, providing necessary accesses, Internet connectivity issues etc;
- Log remotely to the client’s computer and troubleshooting with different types of software, like Microsoft Office, browsers, VPN, VMware, Citrix, Keynote, Slack, Zoom, Cisco Jabber etc;
- User guidance and support, routing the tickets to the next level when it’s necessary;
- Support for new teammates and their guidance in applying the knowledge gained;
- Service Level Agreement monitoring
Technical Support Engineer
Moldtelecom SA
Chisinau
06.2018 - 03.2020
- Company Overview: Technical Support Engineer (full time job)
- Taking over the tasks;
- Remote diagnosis and fixing frequent issues of Broadband services (Internet, IPTV, Smart TV and Mobile carrier support);
- Calling company subscribers, and providing the necessary guidance in order to quickly fix their issues;
- Remote manual configuration / updates for network equipment: Huawei, D-link, ZTE, Glitel, TP-Link routers and modems, working with commands through terminal on Huawei switches;
- Incident management and prioritization;
- Escalating tickets to onsite engineers and 2nd line of support when necessary;
- Using the network monitoring softwares: The Dude, CMD and the terminal Secure CRT for real-time monitoring;
- Providing training for new joiners in this position, and for university students in practical training.
Sales agent
Moldtelecom SA
Chisinau
10.2017 - 06.2018
- Searching for new customers, promoting services;
- Collection of requests regarding connection to Broad Band services
Education
Telecommunications Networks and Software -
Technical University of Moldova
Chisinau, Moldova03.2025
Teleradiocommunications -
Center of Excellence in Energetics and Electronics
Chisinau, Moldova07.2019
Welder -
Vocational School
Căușeni, Moldova05.2015
Skills
- Knowledge of computer networking
- TCP/IP protocols
- Routing
- Networking devices
- Configuration
- Troubleshooting skills
- FTTx
- ADSL networks
- ITSM tools
- Zendesk
- Service Now
- HPSM ticketing systems
- Ability to find quick answers
- Multitasking skills
- Team work skills
- Stress resistance
Personal Information
- Title: NOC Engineer
- Date of Birth: 11/09/96
- Nationality: Moldovan
Certification
- Migrating from Windows 10 to MAC
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
NOC Engineer
Orange Systems SA
02.2023 - Current
Dispatch Engineer
Stefanini SRL
04.2022 - 02.2023
Service Desk Support Engineer
Stefanini SRL
04.2020 - 06.2022
Technical Support Engineer
Moldtelecom SA
06.2018 - 03.2020
Sales agent
Moldtelecom SA
10.2017 - 06.2018
Telecommunications Networks and Software -
Technical University of Moldova
Teleradiocommunications -
Center of Excellence in Energetics and Electronics
Welder -
Vocational School