Simon Tan
Potomac
Summary
Hardworking IT professional with extensive experience at the Institute of Bioscience and Biotechnology Research, with strong experience in hardware troubleshooting and diagnostics. Proven ability to build and deploy computer systems, while delivering exceptional customer service from experience in a level 1 IT help desk role. Strong marketing and website design skills from experience managing my own business in prebuilt computer systems. Experience in customer facing roles, such as retail, shows the ability to communicate and ensure customer satisfaction when resolving issues.
Overview
10
10
years of professional experience
Work History
IT Help Desk Technician I
Institute of Bioscience and Biotech Research
Rockville
06.2022 - Current
- Maintained the company’s networking and computing hardware.
- Built, imaged, and deployed computer systems to employees.
- Assigned personnel to help service high tech lab equipment and printers.
- Used in-house ticketing software to help customers with computing issues.
Owner/Technician
No-name PC Building Business
Germantown
01.2018 - Current
- Recommended, built, and fixed computers for the community.
- Designed a website that advertised my services.
- Communicated with customers to better understand their needs.
- Built over 40 systems in a single year, averaging 10 to 20 systems per year.
- Self-owned.
Sales Associate
Horizon Herbs
06.2016 - 01.2020
- Was tasked with independent opening and closing of the store.
- Serviced customers by recommending them of available products based on their needs.
- Maintained digital and physical product inventories.
- Assisted the owner with financial account maintenance.
Store Man
Singapore Armed Forces
11.2021 - 06.2022
- Physical training and habit building.
- Worked to store, move, and maintain military equipment.
- Worked on team building and cooperation.
Head Coach
Kranji Military Camp
- Planned training sessions which prepared players for matchday.
- Created matchday tactics that used a positive style of play to win matches.
- Engage with players to help them learn new ways to play and correct mistakes.
- Performed post-match analysis using video to improve football intelligence.
Education
High School Diploma -
Northwest High School
Germantown, MD06-2019
Skills
- Network troubleshooting
- System deployment
- Hardware maintenance
- Technical support
- Website design
- Customer service
- Inventory management
- Data analysis
- Equipment repair
- Effective communication
- Hardware repair
- Hardware and peripherals
- Issue troubleshooting
- VPN configuration
- Wireless networking
- Virus removal
- Operating systems expertise
- System diagnostics
- Remote support
- Ticket management
- Printer setup
- IT documentation
- Hardware configuration
- Windows 10/11
Accomplishments
- Member of Northwest Chess Team. Runners-up in States, 7th place at Nationals.
- Earned 1st place overall Chess at States competition, 2019.
- Created a minor online business as a commissioned PC builder over social media.
- Started a successful stock portfolio in 2020-2021.
- Former youth academy soccer player in Singapore and SAM Select player (2008-2018).
- Pushed the Kranji Camp Soccer team from 7th place the previous season to 2nd.
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Timeline
IT Help Desk Technician I
Institute of Bioscience and Biotech Research
06.2022 - Current
Store Man
Singapore Armed Forces
11.2021 - 06.2022
Owner/Technician
No-name PC Building Business
01.2018 - Current
Sales Associate
Horizon Herbs
06.2016 - 01.2020
Head Coach
Kranji Military Camp
High School Diploma -
Northwest High School