Proficient in delivering exceptional customer service, driving effective communication, and ensuring compliance in claims processing. Known for analytical skills and a commitment to enhancing customer experiences through proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TransCore
Middle River, MD
06.2025 - Current
Resolved account-related concerns for Maryland E-ZPass customers by supplying accurate information and ensuring satisfaction with account management.
Diagnosed and addressed login and password issues to enhance customer access to online accounts.
Conducted thorough reviews of customer accounts to pinpoint opportunities for cost reduction via applicable toll plans and discounts.
Managed the transfer process of toll charges to relevant payable accounts, maintaining compliance with accounting standards.
Supported customers in the setup of Maryland E-ZPass accounts, clarifying various account features and benefits.
Facilitated efficient and respectful communication with customers, effectively addressing inquiries in a fast-paced environment.
Bodily Injury Claims Adjuster
AllState
Fredericksburg, VA
08.2022 - 06.2025
Evaluated evidence and documentation related to bodily injury claims to accurately determine liability.
Detailed policy coverages and claims processes to ensure customer comprehension and satisfaction.
Streamlined call processes to effectively manage daily high traffic of inbound and outbound communications.
Analyzed medical records and relevant documentation to support patient care and regulatory requirements.
Reviewed and organized claim documentation to maintain compliance with quality requirements and enhance productivity.
Certified insurance adjuster licensed in North Carolina, Delaware, and Florida.
Claims Adjuster
GEICO
Fredericksburg, VA
06.2018 - 08.2022
Reviewed documentation and gathered evidence for automobile insurance claims to support decision-making processes.
Coordinated setup of first notice of loss for customers, ensuring timely communication and support.
Evaluated accident documentation to establish liability and support claims processing.
Educated policyholders on various policy coverages and claim options to facilitate informed decision-making.
Managed relationships with customers, repair facilities, and third parties to ensure efficient repair processes.
Executed thorough documentation and management of claim files, consistently meeting established company performance standards.