Sirbu Aliona
Chisinau
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Ics Metro Cash&carry Moldova
2020.08 - 2023.08
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Verifying the correctness of customer data
- Planning the working time of subordinate employees
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Specialist
Ics Metro Cash&carry Moldova
2019.07 - 2020.07
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- registration of new customers in CFM (customer file management)
Education
High School Diploma -
Liceul Teoretic "Vasile Lupu"
OrheiSkills
- Operating knowledge PC (Word,Excel, Outlook)
- Communication skills
- Proactive
- Issue Resolution
- Scheduling and Coordinating
Languages
Romanian
Native language
Russian
Advanced
C1
English
Intermediate
B1
Spanish
Beginner
A1
Timeline
Customer Service Manager
Ics Metro Cash&carry Moldova
2020.08 - 2023.08
Customer Service Specialist
Ics Metro Cash&carry Moldova
2019.07 - 2020.07
High School Diploma -
Liceul Teoretic "Vasile Lupu"
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