Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sirbu  Aliona

Sirbu Aliona

Chisinau

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Ics Metro Cash&carry Moldova
08.2020 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Verifying the correctness of customer data
  • Planning the working time of subordinate employees
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Customer Service Specialist

Ics Metro Cash&carry Moldova
07.2019 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • registration of new customers in CFM (customer file management)

Education

High School Diploma -

Liceul Teoretic "Vasile Lupu"
Orhei

Skills

  • Operating knowledge PC (Word,Excel, Outlook)
  • Communication skills
  • Proactive
  • Issue Resolution
  • Scheduling and Coordinating

Languages

Romanian
Native language
Russian
Advanced
C1
English
Intermediate
B1
Spanish
Beginner
A1

Timeline

Customer Service Manager

Ics Metro Cash&carry Moldova
08.2020 - 08.2023

Customer Service Specialist

Ics Metro Cash&carry Moldova
07.2019 - 07.2020

High School Diploma -

Liceul Teoretic "Vasile Lupu"
Sirbu Aliona