Sirbu Aliona
Chisinau,MD
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Metro Moldova
Chisinau, MD
06.2019 - 08.2023
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Verifying the correctness of customer data.
- Planning the working time of subordinate employees
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Specialist
Metro Moldova
Chisinau, MD
07.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Registration of new customers in CFM (customer file management)
Education
QA TESTER
Course
High School Diploma -
Hight School ''Vasile Lupu"
Certificate of Higher Education - Web Developer
Zota Team
MoldovaSkills
- Manual Testing
- Automatic Testing
- API Testing
- Test Planning
- Bug Report
- Collaborative Team Player
- Scrum Methodology
- Tools (GitHub, JIRA, Postman, Cypress)
- WordPress Designer
- WooCommerce
Languages
Romanian
Native language
English
Upper intermediate
Russian
Upper intermediate
Romanian
Native
Timeline
Customer Service Specialist
Metro Moldova
07.2019 - 02.2020
Customer Service Manager
Metro Moldova
06.2019 - 08.2023
QA TESTER
Course
High School Diploma -
Hight School ''Vasile Lupu"
Certificate of Higher Education - Web Developer
Zota Team
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