Sixela Cartagena
BALTIMORE
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Server
IHOP
BALTIMORE
03.2025 - 12.2025
- Provided exceptional customer service by promptly taking and delivering orders, ensuring timely dining experiences.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Assisted in the training of new staff members, fostering a collaborative and efficient team environment.
- Restocked supplies and maintained inventory levels, ensuring the availability of necessary items for operations.
- Provided excellent customer service to ensure satisfaction.
Sales Associate
Nekter Juice Bar Inc.
BALTIMORE
04.2024 - 12.2024
- Assisted customers by providing detailed product information, resulting in enhanced customer satisfaction and loyalty.
- Maintained cleanliness and organization of the service area, ensuring compliance with health and safety standards.
- Restocked inventory and supplies efficiently, minimizing downtime and optimizing operational flow during peak hours.
- Processed transactions accurately and efficiently, contributing to a seamless customer experience and repeat business.
- Engaged with customers to understand their preferences, fostering relationships that encouraged repeat visits.
Retail Sales Associate Cashier
Childrens Place Inc.
BALTIMORE
05.2022 - 11.2022
- Provided exceptional customer service by actively assisting shoppers, resulting in increased customer satisfaction and loyalty.
- Processed transactions efficiently at the register, ensuring accurate cash handling and a seamless checkout experience.
- Maintained organized merchandise displays, contributing to an inviting shopping environment that encouraged sales.
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Handled returns and exchanges according to established policies.
- Answered phone calls promptly with a professional demeanor.
Retail Sales Associate
Boost Mobile Store
BALTIMORE
10.2020 - 07.2021
- Assisted customers with product selection, driving sales and enhancing overall customer satisfaction through personalized service.
- Managed inventory levels by restocking merchandise efficiently, ensuring product availability and organization on the sales floor.
- Processed customer transactions accurately and efficiently, contributing to a seamless shopping experience and minimizing wait times.
- Resolved customer inquiries and complaints promptly, maintaining a positive store environment and fostering repeat business.
- Developed strong relationships with customers, resulting in enhanced loyalty and increased referrals through exceptional service.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Sixela Cartagena
BALTIMORE, MDSkills
- Customer service
- Cleanliness maintenance
- Cash handling
- Communication skills
- Relationship building
- Transaction processing
- Client engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
IHOP
03.2025 - 12.2025
Sales Associate
Nekter Juice Bar Inc.
04.2024 - 12.2024
Retail Sales Associate Cashier
Childrens Place Inc.
05.2022 - 11.2022
Retail Sales Associate
Boost Mobile Store
10.2020 - 07.2021
Sixela Cartagena