Skyy Jefferson
Ft. Washington
Summary
Dynamic Shift Supervisor at SUBWAY® Restaurants with expertise in cash handling and conflict resolution. Proven track record in training and mentoring staff, enhancing team performance, and driving customer satisfaction. Skilled in financial management and fostering a collaborative work environment, ensuring operational efficiency and profitability.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
SUBWAY®Restaurants
06.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Managed staff hiring, training and supervision.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Bachelor of Arts - English
Bowie State University
Bowie, MD12-2025
English
Gwynn Park High School
Brandywine, MD05-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Customer-oriented
- Cash handling expertise
- Staff motivation
- Staff development
- Safety awareness
- Conflict resolution techniques
- Financial management
- Team leadership
- Team supervision
- Staff supervision
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Complaint resolution
- Policy and procedure enforcement
- Issue resolution
- POS system operation
- Safety processes and procedures
- Diplomatic and fair
Timeline
Shift Supervisor
SUBWAY®Restaurants
06.2022 - Current
Bachelor of Arts - English
Bowie State University
English
Gwynn Park High School
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