Sochann Nop
Rockville,MD
Summary
Dedicated and customer-focused professional with 2+ years of experience in cashier and customer service roles within the grocery industry. Seeking to leverage cash-handling expertise, leadership potential, and customer service skills to grow into a Entry level Manager position and drive operational excellence.
Overview
6
6
years of professional experience
Work History
Cashier and Customer Service Representative
Giant food
10.2022 - Current
- Delivered exceptional customer service by assisting shoppers with product inquiries, processing transactions, and resolving concerns promptly and professionally
- Accurately handled cash, credit, and other payment methods, balancing cash drawers with 100% accuracy
- Assisted in stocking shelves, monitoring inventory levels, and maintaining a clean and organized checkout area
- Trained new employees on POS systems, company policies, and best practices, ensuring a seamless transition for new hires
- Responsible for store admin closing and oversight of equipment functioning and temperatures in all freezers and refrigerators
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Consultant
ABA Bank Cambodia
03.2019 - 01.2021
- Handled incoming customer calls, addressing inquiries, resolving issues
- Provided information about products and services
- Maintained customer satisfaction by actively listening and utilizing problem solving skills, all while adhering to company policies and procedures
- Navigated CRM system to access customer data and manage calls
- Escalated complex issues to relevant departments when necessary
- Maintained call quality metrics like average handling time and customer satisfaction scores
- Provided technical support on products or services
- Trained new call center agents
Education
Bachelor of Business Administration -
National University of Management
Phnom Penh, Cambodia 04.2019
English Language Academic -
Montgomery College
Rockville, MDSkills
- Leadership and Team Collaboration
- Cash Handling and Reconciliation
- Inventory Management Assistance
- Customer Service Excellence
- Problem-Solving and Conflict Resolution
- POS System Proficiency
- Computer skill
- Microsoft office
- Returns processing
Timeline
Cashier and Customer Service Representative
Giant food
10.2022 - Current
Customer Service Consultant
ABA Bank Cambodia
03.2019 - 01.2021
Bachelor of Business Administration -
National University of Management
English Language Academic -
Montgomery College
Similar Profiles
Shianela FerrerShianela Ferrer
Seafood Department Manager at Giant FoodSeafood Department Manager at Giant Food
Ben TurnerBen Turner
HBC Clerk at Giant FoodHBC Clerk at Giant Food
Jacob BlaylockJacob Blaylock
Courtesy Clerk at Giant FoodCourtesy Clerk at Giant Food