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Results-driven insurance specialist with a proven ability to deliver tailored client solutions and foster positive outcomes. Expertise in navigating complex policies, conducting thorough risk assessments, and effectively managing customer relationships. Recognized for strong collaboration within teams, adaptability to evolving needs, and a consistent track record of achieving organizational objectives. Proficient in sales strategies, policy analysis, and providing insightful client advisory services that enhance overall satisfaction and retention.

Seeking employment within a company that will allow growth while utilizing and learning new skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Professional Summary
Motivated and dynamic fitness professional with a B.S. in Sport Business and an M.A. in Professional Communication, offering 7+ years of experience in athletics, coaching, and client-focused leadership. Former NCAA Division II women’s basketball captain moving into personal training, known for blending high-level athletic discipline with exceptional communication, brand development, and community engagement skills. Passionate about empowering others through health, wellness, and mindset — with proven ability to lead, inspire, and connect across diverse environments.

About Me
I’m a former college athlete now aspiring personal trainer, coach, and creative communicator who loves helping people become the strongest, most aligned version of themselves — mentally, physically, and spiritually. With a background in professional communication, I bring a unique balance of strategy, storytelling, and heart to everything I do — whether that’s training clients, building brands, or showing up in my community. Purpose-driven, highly energized, and always growing.

Very detail oriented, I take pride in my work ethic and I give 100% to anything I do. Responsible, well-organized, loyal and discreet professional who can work with little to no supervision.
Professional and knowledgeable offering several years of experience in both customer support and service, as well as administrative support. I am passionate about helping others, and I take great pride in doing my job above and beyond what is expected of me. Highly efficient problem-solving, and communication skills. Proven track record of maintaining efficient record keeping and customer satisfaction.
Seeking a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dynamic and results-driven professional with over 12 years of proven success in the financial industry, consistently exceeding business objectives and enhancing customer satisfaction within collaborative team environments. Detail-oriented and forward-thinking strategist equipped with exceptional communication, decision-making, and problem-solving skills that drive operational efficiency. Expertise in revenue generation through the cultivation of strong customer relationships, ensuring repeat business and achieving ambitious revenue targets. Demonstrated ability to reorganize operations and effectively manage staff and resources to optimize performance and productivity.

Sofia Apolinario De Souza

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Insurance Agent

Office Secretary

Secretary Manager

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High School Diploma -

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Insurance Agent

Office Secretary

Secretary Manager

High School Diploma -

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