Sofia Roşca
Chisinau
Summary
Sales/Customer Support representative. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Representative
Dispatch42
Chisinau
01.2023 - 11.2023
- Managed over 50 calls per day.
- Promoted safety services and logbook assistance.
- Informed the company's existing clients about the affiliate program and attracted new clients.
- Handled customer inquiries and suggestions.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Identified potential opportunities to upsell products or services.
- Built sustainable relationships with customers through open communication.
- Maintained records of customer interactions and transactions.
Assistant Engineer
US Software Solutions
Chisinau
07.2024 - Current
- Maintained detailed records of all projects, including specifications, costs, materials used.
- Reviewed drawings and designs for compliance with applicable codes and regulations.
- Coordinated with other departments on tasks related to engineering projects.
- Assisted in the preparation of cost estimates for proposed projects.
- Prepared reports summarizing project progress, research results, and recommendations for improvement.
- Assisted in the design and development of engineering projects.
- Performed calculations necessary for the completion of an engineering project.
- Performed administrative and office duties by handling phone and email correspondence, ordering materials and bookkeeping.
- Prepared estimates and budgets.
Education
BBA - Psychology
Moldavian State University (USM)
Moldova, Chisinau06.2025
High School Diploma -
N. Gogol Lyceum
Chisinău, Moldova 06.2022
Skills
- Sales Operations
- Communication
- Copywriting/writing scripts
- Customer service operations
- Microsoft Excel
- Microsoft Word
- Smartsheet
- Asana
- Discord
Languages
Russian
First Language
English
Advanced (C1)
C1
Romanian
Upper Intermediate (B2)
B2
German
Beginner (A1)
A1
Certification
- Top English School of Today - B1 (2017), B2 (2018), C1 (2019-2020), TOEFL Preparation Course (2020)
- TERRANOVA English School - TOEFL Preparation Course (2022)
- AKZENTE (German) - A1.1, A1.2, A2.1 (2022)
Timeline
Assistant Engineer
US Software Solutions
07.2024 - Current
Customer Service/Sales Representative
Dispatch42
01.2023 - 11.2023
BBA - Psychology
Moldavian State University (USM)
High School Diploma -
N. Gogol Lyceum
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