Proven leader with experience in team management, customer service, and employee training. Skilled in task allocation and conflict resolution, ensuring smooth operations and high employee morale. Detail-oriented individual with proficiency in Microsoft Office Suite and Excel. Possess strong data interpretation skills and the ability to engage diverse groups, ready to contribute to team success and improve service delivery.
Microsoft Office Suite (Access, Excel, Word, PowerPoint, OneNote, Teams, Outlook). Gained a strong foundation in financial accounting principles, including balance sheet analysis, income statements, and cash flow statements. Acquired practical experience with industry-standard tools such as Microsoft Excel and accounting software to manage and reconcile accounts. Gained practical experience in recording and reconciling transactions using the journal-entry system. Explored concepts in tax accounting and cost analysis, developing a comprehensive understanding of how they impact business decisions. Applied microeconomic theories to study consumer decision-making, demand elasticity, and market equilibrium, enhancing understanding of competitive market structures. Assessed macroeconomic data such as GDP, inflation, and unemployment rates to understand overall economic performance and business cycle trends. Employed statistical methods and economic models to analyze data, forecast trends, and support decision-making in both micro and macro contexts.