Sonia Pena
Germantown
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Leasing Consultant
UDR, Inc
Germantown, Maryland
08.2025 - Current
- Assisted residents with leasing inquiries and property tours.
- Coordinated lease agreements and managed tenant documentation to ensure compliance and smooth transactions.
- Maintained accurate records of rental applications and resident files.
- Coordinated responses to resident service issues and tracked move-in satisfaction to enhance resident experience.
- Coordinated move-in process for new residents, facilitating a seamless transition into their new homes.
- OneSite Responsibilities
- Customer Service Administration
- Property Condition oversight
General Manager
Francesca's
San Diego, USA
07.2023 - 08.2024
- Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership, the execution of francesca's training programs, and continuous coaching on and off the sales floor.
- Attract, recruit, and retain team members who are guest focused with the ability to drive sales.
- Lead, develop, and coach team members to reach their full potential.
- Create/ reinforce a proactive selling culture that focuses on building a confident selling team.
- Plan, delegate, and follow up on tasks and assignments to ensure expectations are met.
- Provide developmental feedback to empower and motivate the team.
- Act as a liaison between the Boutique Team, Field, and corporate partners.
- Evaluate and react to performance challenges fairly and consistently, following guidelines.
- All HR responsibilities.
- Lead by example and deliver guest engagement expectations to all guests.
- Train/ lead the team to engage with all guests while balancing ongoing operational tasks.
- Maintain a visually inspiring boutique that is compelling to the guest.
- Develop visual decision-making skills and effective communication of our brand.
- Utilize, lead, and deliver visual brand standards to present unique product mix.
- Administer all company policies and procedures in a fair and consistent manner.
- Assist with scheduling team members to deliver a high level of service and maximize sales.
- Perform and supervise boutique opening/ closing procedures.
- Follow bank deposits and secure the boutique processes.
- Protect the boutique's physical assets through weekly audits and an annual physical inventory.
Assistant Shopkeeper
Jeni's Splendid Ice Creams
Bethesda, USA
11.2021 - 06.2023
- Responsible for the management of the shop and resolving customer service issues.
- Responsible for training of all team members.
- HR functions (hiring, development and performance management).
- Scheduling and event planning.
- Weekly inventory/ordering.
- Maintain health code standards.
Service Experience Specialist management
Nordstrom
Bethesda, USA
11.2017 - 11.2021
- Responsible for solving all customer service issues.
- Answering phone calls.
- Support the whole store.
- Help plan events.
- Help promote store services.
- Make sure all money is accounted for at the beginning and end of day.
- Run order pick up center.
- Open credit applications for customers.
Salesperson
Nordstrom
Bethesda, USA
11.2017 - 11.2021
- Meet target commission goal.
- Sell products based on customer needs.
- Help with customer issues in a timely manner.
- Make sure the department is fully stocked with merchandise.
- Style clients.
- Visual merchandising.
Pet Groomer
PetSmart
Gaithersburg, USA
03.2007 - 10.2016
- Style pets.
- Answer phone calls.
- Help customers.
- Book appointments.
- Clean salon.
- Handle difficult pets.
Education
High school or equivalent Diploma - undefined
Quince Orchard High School
Gaithersburg, MDSkills
- Spanish
- Customer Service
- Cash Handling
- Multilingual
- Organizational Skills
- OneSite experience
- Retail Sales
- Sales Experience
- Time Management
- Pet Grooming
- Animal Care
- Payroll
- Pet Care
- Conflict Management
- Cashiering
- Management
- Leadership
Certification
- Lash technician certificate, Present
- Food Handler Certification
- SafeServ Certified
- First Aid/CPR
Additional Information
Dependable, Adaptable, Communication skills, Conflict resolution, Foreign language, Planning, Time management
Timeline
Leasing Consultant
UDR, Inc
08.2025 - Current
General Manager
Francesca's
07.2023 - 08.2024
Assistant Shopkeeper
Jeni's Splendid Ice Creams
11.2021 - 06.2023
Service Experience Specialist management
Nordstrom
11.2017 - 11.2021
Salesperson
Nordstrom
11.2017 - 11.2021
Pet Groomer
PetSmart
03.2007 - 10.2016
High school or equivalent Diploma - undefined
Quince Orchard High School