Sonsaraye Henson
Ft. Washington
Summary
Spearheaded HR and payroll operations, leveraging 24 years of experience, including 18 years in healthcare, to drive organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Human Resources Manager
03.2019 - Current
- Supported various air and ground base operations
- Developed and managed Standard Operating Procedures
- Applied comprehensive expertise in employee labor relations to handle union grievances effectively
- Facilitated regional workshops focused on developing leadership skills
- Enhanced strategic planning by aligning focus areas with executive vision
Regional Human Resources Generalist
American Medical Response
04.2017 - 03.2019
- Managed HR activities across DC, Baltimore, Philadelphia, and New Rochelle locations
- Provided essential support to Regional Director and Operations Managers
- Conduct thorough employee investigations and suggest possible outcomes
- Coordinate professional growth activities
- Compile and manage monthly reports for Department of Employment Services
- Participated in Union Negotiations ensuring compliance with the current CBA
- Handle dispute processes involving Union/Non-Union members
- Served as liaison for legal matters within operational scope
Human Resources Manager
REGENCY CARE OF ARLINGTON, LLC
04.2016 - 04.2017
- Full cycle recruitment for the facility including onboarding and new hire orientation
- Oversee bi-weekly payroll for a staff of 200+
- Point of contact for employee labor relations and any HR/Payroll issues
- Constant strategic planning on how to attract and retain employees
- Training and Development
Human Resources Generalist
Phoenix House
08.2012 - 02.2015
- Processed biweekly payrolls for all programs, including pre-audit reports, trial registers, payroll adjustments, checks & EFT reversals, and express checks
- Entered tax changes and direct deposit changes
- Ran Labor Distribution reports for the Comptroller
- Coordinated recruiting process, which included processing staff requisitions, creating and posting job announcements, sourcing and screening candidates, and conducting background checks
- Created Applicant Tracking System for the company
- Coordinated new employee orientation activities to include orientation scheduling, processing background investigation, and preparing packets and manuals
- Processed new hire fingerprints for background checks
- Processed new hires and employee terminations
- Data entry of employee information in HR databases; including Ceridian, CARF spreadsheet, Degree/Certification spreadsheet
- Managed special projects and organized special employee related initiatives and campaigns in coordination with Human Resources, including Employee Appreciation Month
- Maintained HR files and supplies
- Conducted orientation for new hires and made employee badges
- Served on the implementation team from Ceridian to ADP
- Ran weekly and monthly reports
- Primary contact for HR and payroll issues
- Managed HR Director’s calendar in MS Outlook
Human Resources BP
MedStar Health
08.2000 - 08.2012
- Processed bi-weekly payroll for 15 departments (Nursing)
- Input tax information and set up direct deposits and employee payroll changes
- Processed garnishments and retroactive pay
- Processed payroll adjustments
- Worked closely with NNU (National Nurses United Union) and SEIU (Service Employees Union) in grievances and contract negotiations
- Primary point of contact for employees and managers for payroll and HR issues
Education
Bachelor’s degree - Healthcare Administration
University of Maryland Global Campus
AA - Business Administration
PG Comm College
Skills
- Led initiatives to create comprehensive training programs that align with organizational goals Oversaw the implementation of training strategies to enhance employee performance Collaborated with stakeholders to assess training needs and improve program effectiveness
- Developed and implemented succession planning strategies to identify and nurture future leaders
- Managed sca contract administration to streamline operations and enhance stakeholder collaboration
- Facilitated union contract negotiations to foster collaborative labor relations
- Oversaw arbitration initiatives to ensure timely resolution of disputes Coordinated with legal teams to streamline arbitration processes and enhance efficiency Led discussions with stakeholders to align on arbitration strategies and outcomes
- Managed labor relations initiatives to foster positive employee engagement and resolve conflicts
- Championed diversity and inclusion strategies to enhance organizational culture and employee engagement Led training sessions to educate staff on the importance of inclusivity in the workplace Developed partnerships with community organizations to promote diverse talent acquisition
- Designed and implemented leadership development programs aimed at fostering employee growth
- Oversaw comprehensive orientation programs for new employees to enhance integration into company culture Coordinated training initiatives to equip new hires with necessary skills and knowledge Fostered relationships between new employees and existing staff to promote collaboration
Certification
PHR, 02/01/27
Timeline
Regional Human Resources Manager
03.2019 - Current
Regional Human Resources Generalist
American Medical Response
04.2017 - 03.2019
Human Resources Manager
REGENCY CARE OF ARLINGTON, LLC
04.2016 - 04.2017
Human Resources Generalist
Phoenix House
08.2012 - 02.2015
Human Resources BP
MedStar Health
08.2000 - 08.2012
Bachelor’s degree - Healthcare Administration
University of Maryland Global Campus
AA - Business Administration
PG Comm College