Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Basso

Sophia Basso

Baltimore

Summary

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

6
6
years of professional experience

Work History

Team Member Retail and Deli

Rutters Gas Station #9
04.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Barista/Cashier

Barnes & Noble
01.2024 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Summer Camp Counselor

Padonia Park Clubs
06.2023 - 10.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.

Restaurant Hostess

Chick-fil-A
07.2019 - 07.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Complied with food safety and food hygiene regulations to safeguard public health.

Education

License - Maryland Board of Cosmetology -

Aveda Institute
Bel Air, MD

High School Diploma

Patapsco High School
Baltimore, MD
05-2022

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Following instructions
  • Cash handling
  • Workplace safety

Timeline

Team Member Retail and Deli

Rutters Gas Station #9
04.2025 - Current

Barista/Cashier

Barnes & Noble
01.2024 - 06.2024

Summer Camp Counselor

Padonia Park Clubs
06.2023 - 10.2023

Restaurant Hostess

Chick-fil-A
07.2019 - 07.2021

License - Maryland Board of Cosmetology -

Aveda Institute

High School Diploma

Patapsco High School

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Sophia Basso