Sophia Mullauer
Baltimore
Summary
Dynamic retail professional with a proven track record at Evelyn Hill Inc., excelling in customer service and teamwork. Skilled in cash handling and product recommendations. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Evelyn Hill Inc.
09.2024 - Current
- Greeted and assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Managed and processed customer online orders.
- Implemented visual merchandising strategies to attract customers and highlight promotions.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Tanning Consultant
Palm Beach Tan
12.2023 - 09.2024
- Educated customers on safe tanning practices to minimize skin damage and enhance results.
- Advised clients on appropriate tanning products and services based on individual skin types.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Conducted thorough consultations to develop personalized tanning plans for diverse clientele.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Education
High School Diploma -
Richard Milburn Academy
Daytona Beach, FL05-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Reliability and punctuality
- Stocking and receiving
- Product knowledge
- Friendly and outgoing
- Product recommendations
Certification
- Certified Tanning Operator, Palm Beach Tan
Timeline
Retail Sales Associate
Evelyn Hill Inc.
09.2024 - Current
Tanning Consultant
Palm Beach Tan
12.2023 - 09.2024
High School Diploma -
Richard Milburn Academy