Sophia S. Chowdhury
Potomac
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with a talent for upselling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Key Holder
Psycho Bunny
07.2023 - 01.2024
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Sales Associate
Pacsun
08.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Finance
George Mason University
Fairfax, VA12.2025
Associate of Arts - Business Administration
Montgomery College
Rockville, MD12.2023
Skills
- Staff Oversight
- Customer Service Management
- Resource Management
- Loss prevention strategies
- Customer Service
- Workplace Safety
- Daily Reporting
- Team member development
Additional Information
www.linkedin.com/in/sophiachowdhury24
Languages
English
Native or Bilingual
Bengali
Full Professional
Timeline
Key Holder
Psycho Bunny
07.2023 - 01.2024
Sales Associate
Pacsun
08.2022 - 01.2023
Bachelor of Science - Finance
George Mason University
Associate of Arts - Business Administration
Montgomery College
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