Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
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Sophie Hossain

New Market

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in inventory management and team collaboration, consistently optimizing operations and supporting event execution. Committed to maintaining high standards of cleanliness and organization.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Longhorn Steakhouse
Frederick
01.2025 - Current
  • Greeted and seated guests in a warm, inviting manner.
  • Managed reservation system to optimize seating arrangements.
  • Communicated wait times clearly to guests and staff.
  • Assisted in maintaining cleanliness and organization of the entrance area.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported team during peak hours by managing guest flow efficiently.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

FOH Team Member

Raising Cane's
State College
06.2025 - 08.2025
  • Streamlined inventory management by stocking supplies and organizing for efficient operations.
  • Ensured seamless restaurant activities through effective communication with team members.
  • Memorized menu to provide tailored recommendations while anticipating patrons' needs.
  • Delivered exceptional customer service by ensuring accurate and timely order fulfillment.
  • Executed daily side work tasks as assigned by supervisor or manager.

Team Member

Sweethaus Treats
Frederick
09.2024 - 06.2025
  • Maintained cleanliness and organization of workspace to enhance operational efficiency.
  • Prepared desserts for guests, ensuring high-quality presentation and taste.
  • Implemented strategies to capitalize on new opportunities for growth.
  • Identified improvement areas, assisting decision-makers in prioritizing necessary changes.
  • Cultivated positive relationships with staff and management to foster teamwork.
  • Contributed to team meetings focused on discussing improvement strategies.
  • Organized inventory shelves for optimal accessibility and stock level maintenance.
  • Monitored food item expiration dates to ensure freshness and safety.

FOH Team Member

Chick-fil-A
Frederick
11.2023 - 08.2024
  • Greeted customers with a friendly demeanor to enhance guest experience.
  • Assisted in efficient and accurate order taking to improve service speed.
  • Maintained cleanliness of dining area and food service stations for safety compliance.
  • Collaborated with team members to elevate overall customer satisfaction.
  • Stocked supplies and organized inventory to support operational efficiency.
  • Responded to customer inquiries and resolved concerns promptly to ensure loyalty.
  • Performed cashier duties, managing payments, issuing change, and balancing cash drawer effectively.

Education

Some College (No Degree) - Biology

Frederick Community College
Frederick, MD

Some College (No Degree) - Biology

Pennsylvania State University
University Park, PA

High School Diploma -

Oakdale High School
Ijamsville, MD
01-2025

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Effective communication
  • Time management
  • Store cleaning
  • Problem-solving
  • Customer feedback management
  • POS system operation

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual

Affiliations

  • Varsity Dance Team

- Competed at national level at Disney World

- Choreographed team routines

  • Varsity Cheerleading Team

- Performed at athletic events

- Contributed to school spirit initiatives

  • Dance Coach

- Organized practices, created routines, and guided youth dancers.

Accomplishments

  • Captain, Varsity Dance Team

- Provided leadership, mentorship, and choreography direction

  • Member, National Dance Honor Society

- Recognized for excellence in dance performance and academics

  • Graduated Early with Highest Honors

- Completed high school ahead of schedule with top academic distinction

References

References available upon request.

Timeline

FOH Team Member

Raising Cane's
06.2025 - 08.2025

Restaurant Hostess

Longhorn Steakhouse
01.2025 - Current

Team Member

Sweethaus Treats
09.2024 - 06.2025

FOH Team Member

Chick-fil-A
11.2023 - 08.2024

Some College (No Degree) - Biology

Frederick Community College

Some College (No Degree) - Biology

Pennsylvania State University

High School Diploma -

Oakdale High School
Sophie Hossain