Sophie Hossain
New Market
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in inventory management and team collaboration, consistently optimizing operations and supporting event execution. Committed to maintaining high standards of cleanliness and organization.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Longhorn Steakhouse
Frederick
01.2025 - Current
- Greeted and seated guests in a warm, inviting manner.
- Managed reservation system to optimize seating arrangements.
- Communicated wait times clearly to guests and staff.
- Assisted in maintaining cleanliness and organization of the entrance area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported team during peak hours by managing guest flow efficiently.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
FOH Team Member
Raising Cane's
State College
06.2025 - 08.2025
- Streamlined inventory management by stocking supplies and organizing for efficient operations.
- Ensured seamless restaurant activities through effective communication with team members.
- Memorized menu to provide tailored recommendations while anticipating patrons' needs.
- Delivered exceptional customer service by ensuring accurate and timely order fulfillment.
- Executed daily side work tasks as assigned by supervisor or manager.
Team Member
Sweethaus Treats
Frederick
09.2024 - 06.2025
- Maintained cleanliness and organization of workspace to enhance operational efficiency.
- Prepared desserts for guests, ensuring high-quality presentation and taste.
- Implemented strategies to capitalize on new opportunities for growth.
- Identified improvement areas, assisting decision-makers in prioritizing necessary changes.
- Cultivated positive relationships with staff and management to foster teamwork.
- Contributed to team meetings focused on discussing improvement strategies.
- Organized inventory shelves for optimal accessibility and stock level maintenance.
- Monitored food item expiration dates to ensure freshness and safety.
FOH Team Member
Chick-fil-A
Frederick
11.2023 - 08.2024
- Greeted customers with a friendly demeanor to enhance guest experience.
- Assisted in efficient and accurate order taking to improve service speed.
- Maintained cleanliness of dining area and food service stations for safety compliance.
- Collaborated with team members to elevate overall customer satisfaction.
- Stocked supplies and organized inventory to support operational efficiency.
- Responded to customer inquiries and resolved concerns promptly to ensure loyalty.
- Performed cashier duties, managing payments, issuing change, and balancing cash drawer effectively.
Education
Some College (No Degree) - Biology
Frederick Community College
Frederick, MDSome College (No Degree) - Biology
Pennsylvania State University
University Park, PAHigh School Diploma -
Oakdale High School
Ijamsville, MD01-2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Effective communication
- Time management
- Store cleaning
- Problem-solving
- Customer feedback management
- POS system operation
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Affiliations
- Varsity Dance Team
- Competed at national level at Disney World
- Choreographed team routines
- Varsity Cheerleading Team
- Performed at athletic events
- Contributed to school spirit initiatives
- Dance Coach
- Organized practices, created routines, and guided youth dancers.
Accomplishments
- Captain, Varsity Dance Team
- Provided leadership, mentorship, and choreography direction
- Member, National Dance Honor Society
- Recognized for excellence in dance performance and academics
- Graduated Early with Highest Honors
- Completed high school ahead of schedule with top academic distinction
References
References available upon request.
Timeline
FOH Team Member
Raising Cane's
06.2025 - 08.2025
Restaurant Hostess
Longhorn Steakhouse
01.2025 - Current
Team Member
Sweethaus Treats
09.2024 - 06.2025
FOH Team Member
Chick-fil-A
11.2023 - 08.2024
Some College (No Degree) - Biology
Frederick Community College
Some College (No Degree) - Biology
Pennsylvania State University
High School Diploma -
Oakdale High School