Sorin Lazari
London
Summary
Organised, reliable and adaptable individual with excellent communication skills and a strong ability to solve problems and provide exceptional customer service to ensure a positive customer experience. Proficient in administrative tasks and computer skills, including MS Office and data entry, as well as excellent at creating a welcoming and professional environment.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
09.2019 - 09.2021
- As a manager at McDonald's, my role was mainly about being in charge of a group of individuals. This involved delegating tasks, ensuring that company policies are being followed and providing them with the appropriate training and ensuring that they provide the best customer service to every client during every shift, as well as doing so myself. With this role, my customer service skills improved massively, as I learned to identify needs of customers promptly and efficiently, and to correctly deal with complaints in person, as well as via email and telephone, ensuring that I provide the support required in every different situation and putting the customer's needs first. The role has also taught me valuable skills in leadership, organization, and quick thinking in a fast-paced environment, as well as problem-solving.
Work Experience
Jackson Lift Group
Charlton
04.2021 - 05.2021
- Learned to efficiently reply to customer and internal emails, ensuring timely and professional communication.
- Gained experience in data entry, accurately inputting and managing information in company databases.
- Assisted with various administrative tasks, contributing to the smooth operation of the office.
- Developed strong organisational skills by managing digital records and handling multiple tasks simultaneously.
- Enhanced proficiency in using MS Office for daily operations.
Education
Bachelor of International Business Economics -
University of Kent
Canterbury07-2024
A Levels - Financial Studies, Sports Science, Spanish
King Henry School
Erith06-2021
8 GCSE's At Grade 4 Or Above -
Welling School
06-2018
Skills
- Exceptional time management
- Coordination and Teamwork
- Adaptability and Flexibility
- Concise communication
- Problem identification and solving
- Excellent use of computers and Microsoft Office
- Excellent customer service skills
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Work Experience
Jackson Lift Group
04.2021 - 05.2021
Shift Manager
McDonald's
09.2019 - 09.2021
Bachelor of International Business Economics -
University of Kent
A Levels - Financial Studies, Sports Science, Spanish
King Henry School
8 GCSE's At Grade 4 Or Above -
Welling School
Similar Profiles
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's
Roselyn Somuah BaahRoselyn Somuah Baah
Crew member at McDonald'sCrew member at McDonald's
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club