Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Special Price

Laurel

Summary

Dynamic Program Manager with extensive experience at Arc of Prince George's County, skilled in training and mentoring staff while ensuring HIPAA compliance. Proven track record in enhancing service delivery and fostering positive relationships with clients and families, leading to improved resident satisfaction and operational efficiencies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Residential Program Manager

Arc of Prince George's County
11.2024 - Current
  • Assisted in developing and implementing residential program activities for diverse populations.
  • Supported coordination of daily operations to ensure a safe and engaging environment.
  • Learned to manage client records and documentation according to regulatory standards.
  • Contributed to team meetings by providing input on program improvements and participant needs.
  • Participated in training sessions on best practices for resident support and engagement strategies.
  • Observed and reported on resident behavior to assist in the development of personalized care plans.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Improved safety protocols within the residential program with thorough staff training on emergency procedures and risk management.

Assistant Residential Program Manager

Omega Homes
06.2019 - 11.2024
  • Assisted in coordinating program activities, ensuring alignment with project goals.
  • Supported project documentation, maintaining accuracy and accessibility of records.
  • Facilitated communication between stakeholders to enhance collaboration and efficiency.
  • Organized team meetings, preparing agendas and tracking action items for follow-up.
  • Facilitated communication between team members, clients, and external agencies to streamline support services.
  • Monitored client progress and developed individualized care plans in collaboration with multidisciplinary teams.
  • Developed strong relationships with clients'' families, providing updates on progress and collaborating on care plans.
  • Facilitated community integration opportunities for clients by coordinating events, outings, and volunteer experiences.

Program Manager of Residential Services

Hearts and Homes for Youth
06.2021 - 06.2023
  • Led cross-functional teams to enhance service delivery and improve resident satisfaction.
  • Developed and implemented strategic initiatives to optimize operational efficiencies in residential services.
  • Managed budget allocation and resource planning to ensure effective program implementation.
  • Mentored staff on best practices for resident engagement and service excellence.
  • Oversaw compliance with regulatory requirements, ensuring high standards of safety and quality in service delivery.
  • Enhanced service quality by implementing efficient program management processes and procedures.
  • Provided support to children

Education

Spingarn High School
Washington, DC
06.2002

Skills

  • Training and mentoring
  • Written and verbal communication
  • Positive working relationships
  • Staff performance assessments
  • New staff orientation
  • Time management
  • Multitasking Abilities
  • HIPAA compliance

Certification

Mandt

Cpr/first aid

Cmt

Rcycp

Trauma informed

Dda trainings

Porii

Timeline

Residential Program Manager

Arc of Prince George's County
11.2024 - Current

Program Manager of Residential Services

Hearts and Homes for Youth
06.2021 - 06.2023

Assistant Residential Program Manager

Omega Homes
06.2019 - 11.2024

Spingarn High School

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