Spencer Holtz
Annapolis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service or data analysis position. Ready to help my team achieve company goals.
Overview
15
15
years of professional experience
Work History
Bartender
Park Tavern
Severna Park, MD
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/Server
Vin 909
Annapolis, MD
06.2012 - 03.2023
- Provided exceptional customer service and built a loyal regular customer base, fostering strong relationships with patrons.
- Trained all new hires, ensuring they were knowledgeable and capable of delivering high-quality service.
- Eleven years of hard work with a strong sense of ownership, pride and loyalty to the business.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Worked with local seasonal food items, and wines and beers from all over the world.
Store Manager/Lead Barista
Ahh Coffee
Annapolis
08.2009 - 10.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Provided exception customer service in a fast paced and busy atmosphere. Often working alone or with one other person.
- Created and served a large number of coffee beverages and food items while adhering to and exceeding all health department standards.
Assistant Manager(Grocery)
Fresh Market
Annapolis, MD
01.2010 - 05.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
No Degree - Buisness Management
Florida Atlantic University
Boca Raton, FL06.2009
No Degree - Archaeology/Anthropology
Florida State University
Tallahassee, FL05.2007
High School Diploma -
Cypress Bay High School
Weston, FL05.2005
Skills
- Strong multitasking
- Exceptional Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Fast Learner
- Professional Service Standards
- TIPS Certified
- Cost Control
Timeline
Bartender
Park Tavern
04.2023 - Current
Bartender/Server
Vin 909
06.2012 - 03.2023
Assistant Manager(Grocery)
Fresh Market
01.2010 - 05.2011
Store Manager/Lead Barista
Ahh Coffee
08.2009 - 10.2016
No Degree - Buisness Management
Florida Atlantic University
No Degree - Archaeology/Anthropology
Florida State University
High School Diploma -
Cypress Bay High School