Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Specialist (Enterprise Architect)
Administrative Office Of The U.S. Courts
09.2024 - Current
Develop Zero Trust Strategy that can be implemented across the Judiciary Branch.
Brief ZT Stakeholders on the ZT Strategy
Develop a Business Process Workflow for Secured Document Solutions (SDS) project
Generate an systems architecture for the Secured Document Solutions project
Develop an transition workflow for requirements transition once completed
Develop an ZT technology project schedule
Generate an Independent Government Cost Estimate for the SDS project
Review technical proposals in support of Technology Solutions Office's Business Office
Sharepoint Business Analyst
Jacobs Engineering
12.2023 - 08.2024
Coordinated with 10+ stakeholders, facilitating 5 successful interview meetings.
Kept Task Order Program Manager informed with daily TFIN standup updates.
Developed three mockups for based on stakeholders' requirements.
Developed SharePoint Governance Plan for review and acceptance.
Provide project updates to business analyst via JIRA.
Collaborated with stakeholders to identify business needs and data sources.
Knowledge Manager
ByLight IT Professional Services LLC
05.2023 - 12.2023
Led the integration of 50+ customer requirements into the Knowledge Management Requirements Dashboard.
Developed 5+ visuals to cater to customers' evolving needs, increasing satisfaction by 20%.
Maintained open communication through daily SCRUM conference call updates.
Participated in J3 Deputies meetings, facilitating timely resolution of issues.
Contributed to DAO Cyber Risk Board meetings.
Minimized disruption by transitioning 78 sites to Defense Information Switch Network Core Multiprotocol Label Switching.
Led ServiceNow Implementation for organization by data calling and requirement gathering.
Directed guidance on security posture by the implementation of SolarWinds Security Event Manager across CFBLNET network.
Secured and connect 17 new CFBLNET sites through 101 capability briefings.
Led the development of the strategic and technical roadmap for CFBLNET over the Future Years Defense Program.
Participated in the cyber assessment of CFBLNET.
Ensure accuracy and timeliness on the CFBLNET quad charts every Tuesday at 11am.
Engage with contractor support staff every third Thursday for CFBLNET Operations meeting to discuss operational and project status meeting.
Provide guidance on transitioning CFBLNET ITSM functionality into ServiceNow.
Capability Lead
United States Air Force
10.2018 - 05.2023
Provide responses to CFBLNET request for information, task, and deliverables 48 hours of initial email.
Ensure timeliness on the submission of CFBLNET updates to Confluence every Wednesday, two days before the due date.
Lead the standup of the Pink enclave for SABRE connection at Dreamport for A&E.
Deliver technical guidance to engineers for obtaining a 3-year Authority to Operate for CFBLNET.
Participate in the source selection as a Technical Advisor for the CFBLNET Follow on contract.
Submit fiscal input in the amount of 4.5M for the Operations and Maintenance of CFBLNET in organization's spend plan.
IT Lab Manager
Efficiently streamlined JITC's annual capability lab submission process for five networks, ensuring on-time delivery.
Successfully conducted Tier III lab tours for foreign nationals, exhibiting Solar Winds tool capabilities.
Devised a strategic plan for COMSEC crypto requirements, optimizing procurement through collaboration with finance team.
Demonstrated innovative problem-solving skills in addressing mission partner environment's needs.
Enhanced lab management efficiency, contributing to better enterprise operations.
Contracting Office Representative
Managed and optimized $100M worth of programmatic assets.
Streamlined data calls for software and hardware.
Secured $1.38M in license and maintenance renewals.
Sharepoint Site Administrator
Spearheaded the implementation of over 6 branch centric SharePoint sites, fostering efficient team collaboration.
Optimized user permissions across Sharepoint.
Managed a team of 17 contractors to support the Combined Federated Battle Lab Network, ensuring efficient operations.
Appropriately processed over $500K in vendor invoices and 20 deliverables, demonstrating strong financial oversight.
Supervised project requirements and provided strategic guidance to leadership on emerging issues, contributing to informed decision-making.
Secured a $17M follow-on contract for the CFBLNET using the GSA Assist tool, showcasing exceptional procurement expertise.
IT Project Manager
Defense Information Systems Agency
02.2011 - 10.2018
Managed the transition of USNORTHCOM CTX bi-lateral network to USSOUTHCOM, achieving $1M in hosting cost savings.
Spearheaded the relocation of CTXs from DECC PAC to PACAF AOC, generating $2.1M in cost savings.
Successfully completed Spiral 1, 2, and 3 installations for USNORTHCOM across various locations.
Implemented in-house engineering support to provide Flexible Chat Platform and Exchange Journaling training for USNORTHCOM system administrators.
IT Lab Manager
Managed annual customer requirements submission to JITC, ensuring punctual and precise delivery.
Increased SolarWinds Network Monitoring Tool demonstrations by 25% during Tier III lab tours.
Cooperated with JITC COMSEC custodian to meet all COMSEC crypto requirements.
Sharepoint Site Administrator
Streamlined user and group permissions for SharePoint site, improving access control and security.
Designed and deployed 7+ branch centric SharePoint team sites, enhancing collaboration and information management.
Conducted in-depth analysis, resulting in a 25% performance boost and 15% reduction in storage costs.
Automated documentation approval workflow using SharePoint's out-of-the-box functionality, increasing efficiency by 30%.
Implemented and maintained a comprehensive records management process within SharePoint, ensuring compliance with DISA Records Management Policy.
Procured an expanded crypto inventory by 20%.
Customer Service Analyst
University of Baltimore
09.2006 - 02.2011
Applied analytical skills to troubleshoot hardware/software.
Utilized innovative solutions in creating Thin Applications via VMware.
Demonstrated detail-focused approach in managing email quotas via Active Directory.
Input Tier I tickets into Heat Software System.
Applied Windows Operating System Images on desktops before deployment.
Participated in the E911 testing for the campus.
Collaborated one-on-one with students to troubleshoot PC issues.
IT Lab Assistant/AV Assistant
University of Baltimore
09.2006 - 02.2011
Ensured optimal functionality of media equipment in electronic classrooms and computer carts.
Trained faculty, staff, and students on media equipment usage, enhancing their technical skills.
Proactively identified and resolved technical issues, ensuring minimal disruption to classroom activities.
Boosted overall efficiency of electronic classrooms by maintaining high-functioning media equipment.
Filmed UB Law School reception and UB Family Law event.
Participated in the editing of audio/visual events.
Help Desk Specialist
Baltimore City Community College
06.2006 - 08.2006
Played key role in troubleshooting and resolving IT issues via Help Desk.
Improved user experience by resolving account issues.
Contributed to the efficiency of the Help Desk.
Education
Associate of Science - Computer Information Systems
Baltimore City Community College
Baltimore, MD
05-2006
Skills
Asset management
Laboratory management
Project management
Experienced with Microsoft Office applications
Business analysis
IT systems management
Logistics coordination skills
Effective communicator
Independent Thinker
Independent problem solver
Certification
COMPTIA Security Plus Certified, Certification Exp Date: March 19, 2028
Axelos ITIL Foundations v3, Certified Date: May, 2014
Defense Aquisitions University, Program Management Level I, Certified Date: December, 2017
Timeline
IT Specialist (Enterprise Architect)
Administrative Office Of The U.S. Courts
09.2024 - Current
Sharepoint Business Analyst
Jacobs Engineering
12.2023 - 08.2024
Knowledge Manager
ByLight IT Professional Services LLC
05.2023 - 12.2023
Capability Lead
United States Air Force
10.2018 - 05.2023
IT Project Manager
Defense Information Systems Agency
02.2011 - 10.2018
IT Lab Assistant/AV Assistant
University of Baltimore
09.2006 - 02.2011
Customer Service Analyst
University of Baltimore
09.2006 - 02.2011
Help Desk Specialist
Baltimore City Community College
06.2006 - 08.2006
IT Lab Manager
Contracting Office Representative
Sharepoint Site Administrator
IT Lab Manager
Sharepoint Site Administrator
Associate of Science - Computer Information Systems
Cloud Systems Administrator at Administrative Office of the U.S. Courts (CHNO)Cloud Systems Administrator at Administrative Office of the U.S. Courts (CHNO)
Attorney Advisor, Court Services Office at Administrative Office Of The U.S. CourtsAttorney Advisor, Court Services Office at Administrative Office Of The U.S. Courts