Stacie A. Zupnik
Frederick
Summary
Dynamic professional with extensive experience in administrative support and office management. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in data management and client follow-up, fostering positive relationships while ensuring accuracy and confidentiality in all processes.
Overview
29
29
years of professional experience
Work History
Department Manager
Pools, Patios & Porches Swim Shop
Frederick
08.2022 - Current
- Oversee daily customer service operations and administrative functions
- Managed daily operations of swim shop and retail floor.
- Supervised staff to deliver high-quality customer service and support, fostering a positive shopping experience.
- Managed sales and service support for club, high school, and summer swim teams.
- Coordinated purchasing, vendor communication, and order fulfillment to ensure timely and accurate product availability.
- Prepare invoices, track payments, and manage accounts receivable
- Maintain accurate digital customer records and organized documentation systems
- Coordinate production schedules and ensure timely completion of orders
- Work independently while maintaining accuracy and meeting deadlines
Business Owner/Manager
Alyce Paige & Co
Frederick
09.2013 - Current
- Manage all administrative, financial, and operational functions for a small business
- Managed client correspondence, order processing, and service documentation to ensure seamless customer service
- Prepare invoices, monitor payments, and maintain detailed financial records
- Coordinate scheduling, production timelines, and project deadlines
- Oversaw marketing communications and social media initiatives to enhance brand visibility and engagement
- Maintained organized digital filing systems and customer databases to support efficient information retrieval and management
- Maintained security protocols for customer and financial information to protect sensitive data.
Front Office Coordinator / Administrative Support
Tate Family Dentistry
New Market
11.2017 - 08.2022
- Acted as the primary point of contact for patient communication
- Managed daily appointment scheduling and provider calendars
- Conducted appointment reminders, confirmations, and follow-ups to enhance patient engagement and reduce no-shows
- Maintained detailed and confidential patient records
- Verified insurance information and supported claims-related documentation
- Processed payments, billing transactions, and financial agreements, ensuring accurate financial records
- Organized workflows using structured task tracking systems to streamline administrative processes
- Organized and led team meetings
Administrative Support Roles
Dr Steven Janowitz
Frederick & Rockville
01.1997 - 01.2014
- Supported office operations with attention to detail and confidentiality
- Maintained accurate records and documentation to ensure compliance and accessibility
- Communicated follow-up information clearly and professionally
- Executed daily tasks efficiently to uphold operational standards
- Supported dental procedures in clinical settings
Education
Dental Assisting General Expanded Intra-Oral Functions -
Frederick Community College
Mt Airy,Maryland05-2013
Dental Assisting General Expanded Intra-Oral Functions -
Southern Maryland Dental Society
College Park, Maryland05-2000
Dental Radiation Health & Safety -
Southern Maryland Dental Society
College Park, Maryland09-1998
High School Diploma -
Middletown High School
Middletown, MD01-1993
Skills
- Administrative & Office Support
- Office management
- Appointment management
- Client follow-up
- Accounts Receivable Support
- Payment processing
- Data management
- Information confidentiality
- Microsoft Office proficiency
- Google Workspace proficiency
- CRM software proficiency
- Task prioritization
Work Strengths
- Self-motivated and dependable
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- Adaptable and quick to learn new systems
- Professional, organized, and trustworthy
Timeline
Department Manager
Pools, Patios & Porches Swim Shop
08.2022 - Current
Front Office Coordinator / Administrative Support
Tate Family Dentistry
11.2017 - 08.2022
Business Owner/Manager
Alyce Paige & Co
09.2013 - Current
Administrative Support Roles
Dr Steven Janowitz
01.1997 - 01.2014
Dental Assisting General Expanded Intra-Oral Functions -
Frederick Community College
Dental Assisting General Expanded Intra-Oral Functions -
Southern Maryland Dental Society
Dental Radiation Health & Safety -
Southern Maryland Dental Society
High School Diploma -
Middletown High School