Stacy-ann Gomez
Baltimore
Summary
Dynamic Lead Medical Assistant with expertise in clinical leadership, patient scheduling, and staff training. Proven ability to enhance clinical flow and improve patient care through effective team collaboration and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Michael A Randolph
Baltimore
03.2022 - Current
- Supervised daily operations of medical assistant team.
- Coordinated patient appointments and managed scheduling effectively.
- Assisted physicians during examinations and procedures consistently.
- Managed electronic health records and ensured data accuracy.
- Trained new staff on office protocols and patient care standards.
- Communicated with patients regarding treatment plans and follow-ups.
- Maintained inventory of medical supplies and ordered as needed.
- Implemented best practices for infection control in clinical settings.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Set up, cleaned and stocked examination rooms with medical supplies.
Assistant Store Manager
Royal Farms
Baltimore
11.2015 - 07.2022
- Assisted in managing daily store operations and inventory levels.
- Supervised staff to ensure excellent customer service and teamwork.
- Trained new employees on store policies and procedures.
- Coordinated merchandise displays to enhance product visibility.
- Implemented promotional strategies to drive sales and customer engagement.
- Conducted regular audits of cash registers for accuracy.
- Monitored compliance with health and safety regulations in the store.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Certificate - Medical Assistant
Fortis Institute
Towson08-2021
High School Diploma -
William Knibb High School
Jamaica11-1993
Skills
- Electronic health records
- Patient scheduling
- Clinical assistance
- Team collaboration
- Problem solving
- Staff training
- Time management
- Clinical leadership
- Scheduling and appointment management
- Clinical flow management
- Vital signs monitoring
Certification
NHA
Timeline
Lead Medical Assistant
Michael A Randolph
03.2022 - Current
Assistant Store Manager
Royal Farms
11.2015 - 07.2022
Certificate - Medical Assistant
Fortis Institute
High School Diploma -
William Knibb High School