Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Hoffman

Baltimore

Summary

Dynamic and dedicated Lead Massage Therapist at Art of Balance, renowned for exceptional customer service and strong rapport-building skills. Expert in deep tissue and Swedish techniques, I enhanced client satisfaction and loyalty, contributing to a thriving practice. Committed to cleanliness and team collaboration, I consistently delivered tailored wellness solutions for diverse clientele.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Lead Massage Therapist

Art of Balance at the Ritz Carlton
02.2020 - Current
  • Provided therapeutic massage treatments tailored to individual client needs.
  • Assisted licensed therapists in evaluating patient conditions and developing treatment plans.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
  • Educated clients on self-care techniques and wellness practices to enhance overall well-being.
  • Collaborated with team members to improve service delivery and client satisfaction initiatives.
  • Participated in training sessions to enhance knowledge of various massage techniques and modalities.
  • Engaged in continuous learning to stay current with industry trends and best practices in massage therapy.
  • Contributed to a positive work environment through effective communication and collaboration with team members.
  • Provided exceptional customer service by promptly addressing any concerns or issues raised by clients during their visit to the clinic.
  • Increased return clientele by building rapport and trust through attentive listening and empathetic understanding of clients'' concerns.
  • Enhanced client satisfaction by providing customized massage techniques tailored to individual needs.
  • Educated clients on self-care techniques, promoting lasting improvements in overall health and wellness.
  • Ensured a clean, organized, and professional workspace for the optimal client experience.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.

Server

Tilted Row
09.2020 - 01.2021
  • Trained new team members on menu knowledge and customer interaction best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

SoBo Cafe
03.2019 - 12.2020
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing guest needs and optimizing service flow.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Massage Therapist

Red Door Spa
04.2015 - 09.2019
  • Delivered personalized massage therapy sessions, ensuring client comfort and satisfaction.
  • Implemented various massage techniques, enhancing client relaxation and recovery.
  • Assessed client needs through thorough evaluations, tailoring treatments accordingly.
  • Educated clients on self-care practices to promote long-term wellness and health benefits.
  • Developed comprehensive treatment plans based on individual assessments and feedback.
  • Maintained strict hygiene standards and compliance with health regulations in therapy practices.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Trained and mentored junior therapists on best practices and effective communication skills.

Server

Meli
01.2012 - 09.2013
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Assisted in inventory management by monitoring stock levels and placing orders as needed.
  • Handled cash transactions accurately, ensuring compliance with company policies.
  • Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Cocktail Waitress

Bar DuPont
04.2008 - 10.2011
  • Delivered exceptional customer service in fast-paced bar environment, enhancing guest satisfaction.
  • Managed drink orders efficiently, ensuring timely and accurate service to patrons.
  • Trained new staff on cocktail preparation and service protocols, fostering team collaboration.
  • Maintained cleanliness and organization of the bar area, promoting a welcoming atmosphere.
  • Cultivated positive relationships with customers, encouraging repeat visits through personalized service.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
  • Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
  • Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
  • Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
  • Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.

Bartender/Server

Chevy Chase Lounge
09.2006 - 11.2009
  • Provided exceptional customer service while handling diverse patron requests and preferences.
  • Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
  • Monitored bar area for cleanliness and compliance with health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

Licensed Massage Therapist - Massage Therapy

Baltimore School of Massage
Linthicum, MD
04.2013

Associates Degree - General

Montgomery College
Rockville, MD
05.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Customer service
  • Menu memorization
  • High volume dining
  • Team collaboration

Timeline

Server

Tilted Row
09.2020 - 01.2021

Lead Massage Therapist

Art of Balance at the Ritz Carlton
02.2020 - Current

Server

SoBo Cafe
03.2019 - 12.2020

Massage Therapist

Red Door Spa
04.2015 - 09.2019

Server

Meli
01.2012 - 09.2013

Cocktail Waitress

Bar DuPont
04.2008 - 10.2011

Bartender/Server

Chevy Chase Lounge
09.2006 - 11.2009

Licensed Massage Therapist - Massage Therapy

Baltimore School of Massage

Associates Degree - General

Montgomery College

Similar Profiles

CREATE PROFILE
Stacy Hoffman