Starla Vernon
Glen Burnie
Summary
Detail-oriented phlebotomist with over 7 years of experience in streamlining venipuncture processes and leading quality assurance initiatives. Proven ability to improve patient satisfaction and maintain compliance with health standards.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Dimond Medical Laboratories
Owings Mills, MD
09.2022 - Current
- Streamlined venipuncture processes to enhance efficiency and reduce wait times for patients.
- Developed training materials to support continuous education of phlebotomy team members.
- Led quality assurance initiatives to monitor compliance with health standards and improve service delivery.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
Phlebotomist
Anne Arundel Medical Center
Annapolis, MD
06.2015 - 08.2022
- Collected blood samples following strict safety protocols and procedures.
- Maintained accurate patient records and documentation for compliance with healthcare regulations.
- Trained new phlebotomists on techniques, equipment use, and best practices in sample collection.
- Improved patient comfort by employing effective communication and calming techniques during procedures.
- Collaborated with laboratory staff to ensure timely processing of specimens and accurate results.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Education
Associate Degree in Nursing - Nursing
Standard Healthcare Services, College of Nursing
Vienna, VA11-2025
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Venipuncture expertise
- Sample and specimen collection
- Organizational skills
- Attention to detail
- Multitasking Abilities
- Time management
- Communication
Timeline
Phlebotomist
Dimond Medical Laboratories
09.2022 - Current
Phlebotomist
Anne Arundel Medical Center
06.2015 - 08.2022
Associate Degree in Nursing - Nursing
Standard Healthcare Services, College of Nursing