Stella Popa
Durlești City
Summary
Dynamic and adaptable professional with a strong foundation in communication skills, including verbal, non-verbal, and public speaking. Demonstrates exceptional leadership and team management abilities, complemented by strategic planning and conflict resolution expertise. Proficient in social media marketing and public relations, leveraging multilingual capabilities to enhance brand presence. Committed to continuous improvement through analytical skills and critical thinking, with a focus on achieving ambitious career goals in marketing and communications.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
Head of Information and Mass-media Communication Department
Ministry of Environment
Chisinau, Chișinău Municipality
09.2023 - 10.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developing and managing communication strategies for ministry.
- Coordinating press releases, public relations campaigns, and media relations.
- Overseeing official statements and governmental communication policies.
- Writing and translating official documents and press materials in English.
- Managing interactions with international media and stakeholders.
Project assistant
Keystone Moldova
11.2022 - 07.2023
- Monitored budget closely to prevent overspending or misallocation of funds.
- Maintained up-to-date knowledge about industry trends for insightful contribution during brainstorming sessions.
- Executed administrative tasks, resulting in smoother project operations.
- Streamlined workflow processes resulting in efficient task completion.
- Supporting project implementation and monitoring activities.
- Coordinating events, drafting reports, and handling administrative tasks.
- Facilitating communication between stakeholders and project teams.
- Preparing presentations and reports in English for international partners.
- Conducting research and translating project-related documents into English
Commercial - director
ea.md
Chisinau, Chișinău Municipality
02.2020 - 04.2022
- Sales, HR, Invoices, Accounting
- Managing a team handling customer inquiries and service optimization.
- Implementing CRM tools and enhancing customer experience strategies.
- Analyzing consumer behavior and feedback to improve services.
- Handling complaints and inquiries in English from international customers.
- Training employees in business English communication for customer service
- Negotiating contracts and managing key client relationships.
- Supervising content marketing and business development strategies.
- Drafting bilingual sales proposals and contracts in English and Romanian.
- Leading presentations and business meetings in English with international clients.
Head of department, Customer Relations
Seolitte
Chisinau, Chișinău Municipality
02.2020 - 04.2022
- Tasks: Sales, accounting, content creating, marketing strategies for client from EU.
- To create content plans for the clients, to analyse business content, Strategies and fixed targeting, contracts, client management (25 clients), HR management
- Handling B2B and B2C sales operations.
- Creating and managing content plans for clients.
- Overseeing marketing strategies, client targeting, and contracts.
- Writing reports and presenting data insights in English.
- Negotiating contracts and coordinating international business transactions in English.
Specialist
Public Services Agency
Chisinau, Chișinău Municipality
08.2017 - 02.2020
- Statistics and Civil status paper integrity
- Checking the civil status papers integrity, mistakes, answering at the complaints, civil status questions.
- Verifying the integrity of civil status documents.
- Handling citizen inquiries and processing complaints.
- Managing data entry and accuracy for legal records.
- Preparing official correspondence in English when needed.
- Assisting in bilingual communication between Romanian and English-speaking citizens.
Sales-manager
SRL Astercon
Chisinau, Chișinău Municipality
04.2014 - 08.2014
- Sales of the apartments, keeping registers, taking calls, sending messages about payment dates.
- Sales of apartments, client relations, and financial follow-ups.
- Conducting negotiations and drafting agreements in English for international buyers.
Main-specialist, Water Management Direction
Ministry of Environment, Republic of Moldova
Chisinau, Chișinău Municipality
08.2015 - 06.2017
- Main assistant of the ministry
- Keeping all the registers, calls, e-mails, info gathering, schedules
- Performed regular system backups, preventing potential data loss.
- Coordinating between departments for policy implementation.
- Writing policy drafts and summaries in English for governmental reports.
- Translating and proofreading documents for international cooperation.
- Improved workflow efficiency with thorough process analysis.
Supervisor – operator
Call Centre XL
Chisinau, Chișinău Municipality
07.2013 - 08.2015
- Answering at the complaints, solving communication problems between the client and the operators from my shift, maintaining a database, statistic info about the shift
- Provided constructive feedback to staff for improved performance levels.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Led team meetings, ensured clear communication amongst all members.
- Assisted in the recruitment process for hiring quality staff members.
- Improved team efficiency by implementing new scheduling practices.
- Delegated tasks appropriately, achieved balanced workload among team members.
Informational-manager
S.A. Supraten
Chisinau, Chișinău Municipality
02.2012 - 10.2012
- Taking calls from our international buyers, helping them to find the items they needed, helping them to complete some forms in Romanian
- Handling international client inquiries and product assistance.
- Providing bilingual support (Romanian-English) for customer assistance.
- Managed team dynamics by implementing conflict resolution strategies.
- Streamlined communication channels, enhanced internal information flow.
Education
Bachelor Degree - English Language and Literature
State University of Republic of Moldova
Chisinau 01.2008 - 01.2011
High-school Diploma - Humanist profile
Lyceum “Hyperion”
01.1995 - 01.2007
Skills
- Adaptability
- Communication skills
- Verbal communication
- Non-verbal communication
- Emotional intelligence
- Respect
- Leadership
- Time management
- Agenda management
- Team management
- Conflict resolution
- Problem solving
- Attention to detail
- Critical thinking
- Responsibility
- Sociability
- Perseverance
- Analytical skills
- Ambition
- Punctuality
- Information processing
- Content creation
- Public speaking
- Problem-solving
- Team building
- Strategic planning
- Public Relations
- Social media marketing
sections.external_links.name
Custom
Book Club – founder, 27 months
Personal Information
- Date of birth: 10/08/88
- Gender: Female
- Nationality: Romanian
Languages
English
Fluent
Russian
Advanced
French
Advanced
Spanish
Upper intermediate
Italian
Intermediate
Affiliations
- reading
- gym
- embroidery
Timeline
Head of Information and Mass-media Communication Department
Ministry of Environment
09.2023 - 10.2024
Project assistant
Keystone Moldova
11.2022 - 07.2023
Commercial - director
ea.md
02.2020 - 04.2022
Head of department, Customer Relations
Seolitte
02.2020 - 04.2022
Specialist
Public Services Agency
08.2017 - 02.2020
Main-specialist, Water Management Direction
Ministry of Environment, Republic of Moldova
08.2015 - 06.2017
Sales-manager
SRL Astercon
04.2014 - 08.2014
Supervisor – operator
Call Centre XL
07.2013 - 08.2015
Informational-manager
S.A. Supraten
02.2012 - 10.2012
Bachelor Degree - English Language and Literature
State University of Republic of Moldova
01.2008 - 01.2011
High-school Diploma - Humanist profile
Lyceum “Hyperion”
01.1995 - 01.2007
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