STPHAN JEANTY
Rockville
Summary
Experienced with technical support and software activation. Utilizes strong problem-solving skills to efficiently resolve technical issues and ensure smooth operations. Knowledge of system configurations and effective communication techniques to guide users through complex processes.
Professional with experience in technical support and activation processes, prepared for this role. Adept at troubleshooting, software deployment, and system configuration. Strong focus on team collaboration and achieving results, always flexible to changing needs. Reliable and effective communicator with knack for problem-solving and customer-centric approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Function Analyst
Walter Reed Army Medical Center/Deepmile
09.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Trained end-users on critical workflows within MHS GENESIS applications, increasing efficiency in daily operations across multiple hospital departments.
Epic Clinical Data Abstractor
McLeod Health Services
10.2022 - 02.2023
- Tasked with abstracting clinical data (immunizations, future order, progress notes, patient history, etc.) from 67,000 unique patients (obstetrics, therapies, endocrinology, oncology, etc) from the client's current EMR (Cerner and eClinical Works) over to their new Epic implementation
Cerner Help Desk Support
Albany Med
08.2022 - 10.2022
- Responsible for Tier 1/Tier 2 support of Cerner Millennium by troubleshooting, documentation in ServiceNow, resolution and escalation when needed
- Articles in a playbook on how to handle these calls and escalation prompts while the client was implementing Epic
Cerner Activation Analyst (Waves 1 - 5 & WQM)
Northside Hospital
06.2021 - 08.2022
- Supported providers and clinicians on Cerner Playbook, CPOE Charges, Nursing Documentation, Power-notes, ICD-10 and Omni-cell pyxis
- Trained Providers one-on-one
- Conducted Optimization for the following ambulatory clinics: Family Medicine, Cardiology, Internal Medicine, Pediatrics, Oncology
Linux System Administrator
Procore Plus
03.2017 - 03.2020
- Troubleshoot and diagnose malfunctioning hardware and software applications
- Red Hat Enterprise Linux installation of virtual and physical servers (RHEL 6, 7)
- Deploy hundreds of Virtual Servers
- Maintain servers through patch management and system maintenance
- Install, upgrade and perform troubleshooting on software applications
- Provide users with elevated privileges for special tasks (sudo)
- Perform YUM package installs
- Create and edit firewall rules for new servers to enable communication & security
- Create custom file systems for developers and database teams
- Disk Management and partitioning
Inpatient Activation Support
Wheaton Franciscan Hospital
10.2017 - 11.2017
- Provided inpatient support for Providers and Clinicians within the Emergency Department
Ambulatory Activation Support
University of South Alabama
09.2017 - 10.2017
- Provided Ambulatory care for Nursing and Physician Support in I-view, Flow sheets, PowerPlan notes, CPOE and Nursing Clinical Documentation
Inpatient Activation Support
Intermountain Healthcare
07.2017 - 08.2017
- Provided Physician and Clinician support for CPOE and Nursing Documentation
Cerner Support Analyst
University of Alabama at Birmingham
09.2015 - 05.2017
- Supported Providers and Nursing Support on Cerner Playbook, CPOE Charges, Nursing Documentation, Power-notes, ICD-10, Omni-cell pixies, trained Providers one on one
- Conducted Optimization for ambulatory Clinics
- Provided support for Dragon Medical One (DMO) dictation and Cerner Physician optimization and efficiency workshop
- Trained and onboarded providers on the use of DMO and other Cerner Provider workflow
- Worked as Liaison between Healthcare providers and the Information Systems analyst teams on Dragon-related issues and resolutions
- Addressed dictation-specific issues that revolve around the use of Dragon applications like training/managing vocabulary, and autotext commands
- Escalated End-user specific dictation issues to the Physician Support Line, and follow up on ticketing via ServiceNow
- Initiated physician touches and document interactions on salesforce
- Provided outreach service to providers in Ambulatory clinics on Dragon and Cerner issues
- Trained end-users on the use of Step-by-step commands to auto-populate Cerner autotext into Documentation as well as carry out Powerchart Menu functions
- Collaborated with IT systems in new Healthcare innovations and technologies to better improve patient outcomes
- Clinics supported: Nephrology, Comprehensive Diabetes and Chronic Kidney Disease, Otolaryngology (ENT), Pulmonology, Endoscopy for Nursing Documentation, CRU Research, OmniCell/Pyxis support for all pharmacy clinics, Hematology/Oncology, Internal Medicine, Neurology/Neurosurgery, OBGYN
Inpatient Activation Support
Jewish Hospital
09.2014 - 10.2014
- Provided physician and clinician support on CPOE and ClinDoc
Cerner Inpatient Activation Support
Saint Joseph East Hospital
07.2013 - 08.2013
- Provided physician and clinician support on PowerPlan Notes and documentation
Cerner Ambulatory Activation Support
Washington Adventist Hospital
05.2013 - 06.2013
- Provided Ambulatory care for Nursing and Physician Support in I-view, Flow sheets, PowerPlan notes, CPOE and Nursing Clinical Documentation
Allscripts SCM Support (Eclipsys 5.5)
North Mississippi Medical Center
10.2012 - 11.2012
- Provided 1:1 Physician support
IT Data Tech
One World Telecom
01.2010 - 01.2011
- Manage over 150 accounts on company database
- Established new accounts and consulted employer on their IT Data
- Coordinated and attended staff meetings and recorded needs on employer IT issues
- Addressed and resolved any issues to improve IT production
Skills
- Remote support
- Customer support
- Ticket management
- Software installation
- Workflow optimization
- System activation
- Team collaboration
Certification
- Certified in Acute(DHA)
- Certified in Emergency Department (DHA)
- Certified in Dental (DHA)
Timeline
Clinical Function Analyst
Walter Reed Army Medical Center/Deepmile
09.2023 - Current
Epic Clinical Data Abstractor
McLeod Health Services
10.2022 - 02.2023
Cerner Help Desk Support
Albany Med
08.2022 - 10.2022
Cerner Activation Analyst (Waves 1 - 5 & WQM)
Northside Hospital
06.2021 - 08.2022
Inpatient Activation Support
Wheaton Franciscan Hospital
10.2017 - 11.2017
Ambulatory Activation Support
University of South Alabama
09.2017 - 10.2017
Inpatient Activation Support
Intermountain Healthcare
07.2017 - 08.2017
Linux System Administrator
Procore Plus
03.2017 - 03.2020
Cerner Support Analyst
University of Alabama at Birmingham
09.2015 - 05.2017
Inpatient Activation Support
Jewish Hospital
09.2014 - 10.2014
Cerner Inpatient Activation Support
Saint Joseph East Hospital
07.2013 - 08.2013
Cerner Ambulatory Activation Support
Washington Adventist Hospital
05.2013 - 06.2013
Allscripts SCM Support (Eclipsys 5.5)
North Mississippi Medical Center
10.2012 - 11.2012
IT Data Tech
One World Telecom
01.2010 - 01.2011
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