Stephanie A Armstrong
319 W Franklin St. Baltimore
Summary
Highly motivated and competent Customer Relations Professional with diverse work experiences including management and training of personnel and staff, labor costs and budget management, efficient and safe food preparation practices, as well as the management of inventory and office supplies, reporting and records keeping. Guest-Oriented professional with a strong background in hospitality seeking to take the next career step exciting professional development and career advancement opportunities with an established and progressive organization utilizing my skill set as an exceptional customer relations professional with nearly 8 years of acquired managerial experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Secure Space Self Storage
07.2024 - Current
- Exceeding sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews
- Guiding and assisting new customers throughout the rental process, ensuring smooth and seamless transactions
- Personally, reaching out to potential reservations to confirm their moving dates and secure their storage unit
- Proactively managing past due tenants and efficiently handling paperwork associated with the lien/auction process
- Delivering exceptional customer service to our existing customers, going above and beyond to meet their needs
- Conducting daily property walks to maintain security, cleanliness, and upkeep, including tasks like checking locks, cleaning units, restocking supplies and performing light maintenance duties
- Communicating results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team
Housekeeper/Server/Bartender
IHG- Hotel Indigo
04.2022 - 12.2023
- Provided optimal level of customer services for industry
- Assisted in cleaning all vacant and used rooms and provided status reports
- Administered cleaning of floor, carpets and mattresses
- Managed guest supplies and replenished as required
- Maintained record of housekeeping cart and ensured adequacy
- Prepared reports for the housekeeping department and identified discrepancies
- Maintained a neat and clean hotel area at all times
- Provided response to all hotel guest requests and inquiries
- Maintained an 8-table section with a 50-guest capacity, turning over about every 1.5 hours and serving -200 guests during busy shifts
- Worked the busy Friday night, Saturday night, and Sunday morning brunch
- Memorized standard menu along with 20+ specials per night, including entrées, sauces, desserts, specialty drinks, sandwiches, and apps
- Used deep menu knowledge to guide guests to their ideal dining experience
- Served guests efficiently, handling busy times with ease, professionalism, and smiles
- Ran POS, entering 200+ orders per busy shift with zero errors
- Consistently followed hotel and restaurant protocols, quality assurance standards
Manager Trainee
AldI-US
10.2015 - 02.2022
- I focus daily on supporting the mission and goal of our grocery store
- Communicated and modeled high standards in customer service, operational or product concerns and consistently looked for opportunities to improve customer satisfaction
- Completed weekly schedules according to payroll policies
- Maintained cleanliness standards, proper stock level through appropriate product ordering, quality and freshness of product and merchandised product to maximize visibility and sales
- Monitored and managed controlled expenses by achieving store productivity goals and inventory goals
- Verifying billing and retail accuracy of product received
- Completed a series of training sessions to advance from assistant manager to store manager
- Trained all new managers on store procedures and policies
- Maintained a daily record of all transactions
- Wrote order supply requests to replenish merchandise
Store manager
Brown Bag
07.2014 - 01.2017
- Manage store opening and closing
- Assess workplace assignments to identify and delegate staff responsibilities for catering preparation and food line services
- Provide staff training and coaching on guest services principles and practices
- Enforce restaurant policies and procedures, cash handling, safety and security
- Perform light bookkeeping duties that include reconciling cash/credit receipts and balancing ledgers
- Assist with recording, preparing catering orders and delivery services
- Process various forms of payment for onsite customers and pre-ordered catering
- Prepare weekly reports and perform monthly inventory of supplies
- Monitor product expense and labor costs to remain within the projected budget
Education
Bachelor of Science - Social Science
University of Maryland—University College
12.2023
Skills
- Team leadership
- Time management
- Customer service and satisfaction
- Interpersonal communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Secure Space Self Storage
07.2024 - Current
Housekeeper/Server/Bartender
IHG- Hotel Indigo
04.2022 - 12.2023
Manager Trainee
AldI-US
10.2015 - 02.2022
Store manager
Brown Bag
07.2014 - 01.2017
Bachelor of Science - Social Science
University of Maryland—University College
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