Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Ammons

Parkville

Summary

Dynamic Fraud Specialist at Bank of America with expertise in fraud detection and data analysis. Proven ability to identify suspicious transactions and implement effective risk assessment measures. Exceptional problem-solving and communication skills led to enhanced compliance and customer trust. Committed to maintaining up-to-date knowledge of regulatory standards and industry best practices.

Overview

32
32
years of professional experience

Work History

Fraud Specialist

Bank of America
Timonium
07.2024 - Current
  • Monitored suspicious transactions in order to detect any irregularities or discrepancies.
  • Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
  • Investigated and analyzed complex financial transactions for evidence of fraud.
  • Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
  • Ensured compliance with all applicable laws, regulations, standards and guidelines pertaining to anti-fraud efforts.
  • Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
  • Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
  • Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
  • Analyzed customer feedback and transactional data to continuously refine fraud detection models.

Member Service Specialist

Sam's Club
Timonium
10.2023 - 08.2024
  • Recognized opportunities for process improvements that would lead to increased efficiency in operations.
  • Researched discrepancies on member accounts and resolved issues promptly and accurately.
  • Ensured compliance with applicable laws and regulations governing financial institutions.
  • Participated in community events promoting the branch's services to potential customers.
  • Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Explained various types of accounts available to customers in order to meet their individual needs.
  • Managed continuous delivery of top quality membership support.

Quality Control Inspector

Pall Corporation
Timonium
10.2017 - 06.2024
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Tested finished goods prior to shipment according to established protocols.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Ensured that all products met customer requirements prior to shipment.

Licensed Cosmetologist

eyelove beauty spa experience
Baltimore
03.2011 - 10.2017
  • Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
  • Kept records of all client appointments using computerized scheduling software programs.
  • Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Remained knowledgeable about current industry trends in order to provide accurate information to clients.
  • Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
  • Provided beauty consultations to clients, determining their individual needs and preferences.
  • Greeted customers warmly upon arrival and provided refreshments if requested.
  • Adhered strictly to health regulations when performing services such as waxing or threading.
  • Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
  • Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
  • Maintained a clean and orderly workstation while adhering to safety standards.

Licensed Cosmetologist

transitions hair salon
Baltimore
05.2005 - 03.2011
  • Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
  • Kept records of all client appointments using computerized scheduling software programs.
  • Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Remained knowledgeable about current industry trends in order to provide accurate information to clients.
  • Performed administrative tasks related to managing customer accounts and payment processing.
  • Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
  • Provided beauty consultations to clients, determining their individual needs and preferences.
  • Cleaned tools after each use according to established sanitation protocols.
  • Created an inviting atmosphere for all customers by providing friendly customer service.
  • Greeted customers warmly upon arrival and provided refreshments if requested.
  • Adhered strictly to health regulations when performing services such as waxing or threading.
  • Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.

Licensed Cosmetologist

ladys touch hair salon
Baltimore
02.1995 - 11.2005
  • Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
  • Kept records of all client appointments using computerized scheduling software programs.
  • Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Remained knowledgeable about current industry trends in order to provide accurate information to clients.
  • Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
  • Provided beauty consultations to clients, determining their individual needs and preferences.
  • Cleaned tools after each use according to established sanitation protocols.
  • Created an inviting atmosphere for all customers by providing friendly customer service.
  • Greeted customers warmly upon arrival and provided refreshments if requested.
  • Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.

Staff Lab Tecnician B

Mercy Medical Center Baltimore Md
Baltimore
09.1993 - 05.2005
  • Participated in regular meetings with staff members to discuss progress on research initiatives.
  • Processed specimens from clinical samples for testing in the laboratory.
  • Provided support to researchers on projects related to biology or chemistry.
  • Set up experiments according to established protocols, mixing solutions and preparing samples for testing.
  • Assisted in sample preparation and analysis of data for laboratory experiments.
  • Performed daily maintenance and calibration of lab equipment.
  • Conducted quality control tests on incoming chemicals or materials used in the laboratory.

Patient Service Representative

intrastaff staffing agency
Baltimore
06.1995 - 09.2003
  • Performed administrative duties such as filing, faxing, photocopying.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Scanned documents into electronic health record system as needed.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Inputted patient demographic data into electronic health record system.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Provided customer service by answering patient questions and addressing concerns.
  • Maintained a clean and organized reception area.
  • Greeted patients upon arrival and directed them to the appropriate area.

Education

GED -

Sojourner Douglass College
Baltimore, MD

Skills

  • Fraud detection
  • Data analysis
  • Transaction monitoring
  • Risk assessment
  • Regulatory compliance
  • Pattern recognition
  • Customer service
  • Problem solving
  • Detail orientation
  • Effective communication
  • Investigation techniques

Accomplishments

  • top metric performer for 2024 and 2025 ,mvp award for the monts of august september and octber for year 2024

Timeline

Fraud Specialist

Bank of America
07.2024 - Current

Member Service Specialist

Sam's Club
10.2023 - 08.2024

Quality Control Inspector

Pall Corporation
10.2017 - 06.2024

Licensed Cosmetologist

eyelove beauty spa experience
03.2011 - 10.2017

Licensed Cosmetologist

transitions hair salon
05.2005 - 03.2011

Patient Service Representative

intrastaff staffing agency
06.1995 - 09.2003

Licensed Cosmetologist

ladys touch hair salon
02.1995 - 11.2005

Staff Lab Tecnician B

Mercy Medical Center Baltimore Md
09.1993 - 05.2005

GED -

Sojourner Douglass College

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Stephanie Ammons