Stephanie Ball
Rockville,MD
Summary
Results-driven server known for strong suggestive selling techniques and a commitment to customer satisfaction. Proven ability to manage multiple tables while maintaining high service standards, contributing to increased sales and customer loyalty.
Overview
22
22
years of professional experience
Work History
Server
Full On Craft Eats & Drinks
Rockville, MD
05.2013 - 06.2026
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender Shift Manager
La Mexicana Restaurant
Germantown, MD
04.2004 - 02.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted signature cocktails and custom drink recipes based on customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
High School Diploma -
Magruder High School
Rockville, MD06.1999
Skills
- High volume dining
- High-Volume dining
- Strong work ethic
- Cash handling
- Guest engagement
- Order accuracy
- Upselling techniques
Languages
Spanish
Professional Working
Timeline
Server
Full On Craft Eats & Drinks
05.2013 - 06.2026
Bartender Shift Manager
La Mexicana Restaurant
04.2004 - 02.2011
High School Diploma -
Magruder High School