Stephanie Beard
Brandywine
Summary
Senior Case Manager with ten years of adapting and handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Demonstrates excellent communication, customer service, analytical, and organizational skills. Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel).
Overview
13
13
years of professional experience
Work History
Senior Case Manager
Chasenboscolo, Injury Lawyers
07.2015 - Current
- Weekly Manage, maintain, and organize 65 client confidential case files, by reviewing, organizing, and sorting mail into the correct case files using portable document format.
- Conduct monthly presentation and productivity status briefings to upper management and attorneys.
- Determines clients’ requirement by completing two-hour intake interviews; determining need for medical assistance and plans.
- Maintain and review clients medical documentation, including confidential information and case documents.
- Developed, calculated, and examined wage loss, by using excel spreadsheet.
- Meets budget by monitoring expenses; implementing cost-saving actions.
- Proofread and edit letters and correspondence using Microsoft Word to ensure accuracy of
information and correct grammar. - Maintains managing attorney’s calendar; schedules appointment and meetings based upon
personal knowledge of the attorney’s workload and current issues of importance. - Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Office Administrator and Receptionist
Michael Baker International
01.2014 - 06.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Following procedures issuing visitor badges.
- Handling inquiries independently, sorting, distributing, and preparing mail and courier
deliveries. - Support Human Resource Department by creating and organizing new hire binders.
- Assisting HR Generalist with enrolling new hires into training system.
- Create and organize meetings in conference rooms using Microsoft Outlook.
- Manage inventory of office supplies and perform other clerical tasks as needed.
DC Workers Compensation Case Manager II
Chasenboscolo, Injury Lawyers
01.2011 - 04.2013
- Function as Case Manager, Paralegal, Administrative and Attorney Assistant and Mail Clerk
- Weekly Manage, maintain, and organize 100 client confidential case files, by reviewing, organizing, and sorting mail into the correct case files using portable document format.
- Conduct monthly presentation and productivity status briefings to upper management and attorneys.
- Determines clients’ requirement by completing two-hour intake interviews; determining need for medical assistance and plans.
- Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress.
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation.
- Maintain and research thorough records of each client, including confidential information and case documents.
- Developed, calculated, and examined temporary partial wage loss by using excel spreadsheet.
- Meets budget by monitoring expenses; implementing cost-saving actions.
- Proofread and edit letters and correspondence using Microsoft Word to ensure accuracy of
information and correct grammar. - Preparing and filing documents with DC and Maryland courts.
- Maintains managing attorney’s calendar; schedules appointment and meetings based upon personal knowledge of the attorney’s workload and current issues of importance.
- Receive and manage client phone calls to provide support and assistance.
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MD08.2010
Skills
- Individual Development Plans
- Insurance Collaboration
- Care Planning
- Needs Assessment
- Care Coordination
- Case Management
- Records Management
- Individualized Counseling
- Direct Patient Care
- Data Entry and Analysis
- MS Office
- Utilization Management
- Problem-Solving
- Resource Coordination
Accomplishments
- Employee of the Month
ChasenBoscolo, Injury Lawyers, January 2022 - Employee of the Month
ChasenBoscolo, Injury Lawyers, December 2017 - Employee of the Month
ChasenBoscolo, Injury Lawyers, December 2012
Timeline
Senior Case Manager
Chasenboscolo, Injury Lawyers
07.2015 - Current
Office Administrator and Receptionist
Michael Baker International
01.2014 - 06.2014
DC Workers Compensation Case Manager II
Chasenboscolo, Injury Lawyers
01.2011 - 04.2013
Bachelor of Science - Psychology
Bowie State University
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