Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Daniel

Waldorf

Summary

Meticulous and knowledgeable compliance manager with a several-year record of success in policy development, program management, risk mitigation and operational planning. Proficient in maintaining regulatory compliance and correcting systemic issues in collaboration with business managers. Team-focused, consistent and diplomatic with a focus on building strategic alliances and enhancing company standing.

Overview

11
11
years of professional experience

Work History

Compliance Manager

Franklin Group
Alexandria
06.2025 - Current
  • Maintain HUD/LIHTC-compliant tenant files and OneSite records.
  • Conduct Section 8 renewals, interim recertifications, and income eligibility reviews.
  • Determine new applicant eligibility in accordance with HUD, LIHTC, and financing program guidelines.
  • Review and respond to inspections and audit findings with corrective measures.
  • Monitor and issue recertification notifications per HUD timelines.
  • Ensure compliance with EIV regulations through accurate binder monitoring.
  • Train site staff on compliance standards and federal housing updates.
  • Stay current on HUD regulations impacting PBS8 and HCV programs.

Program Analyst

MPIRE Technology Group
Alexandria
07.2021 - 08.2024
  • Led cross-functional project teams as Interim PM, managed onboarding and training, enhancing team efficiency across projects.
  • Monitored 500+ million in funds, ensuring compliance with financial requirements.
  • Streamlined grant management processes portfolio, optimizing compliance monitoring and financial document analysis while managing PRISM and JAAMS systems.
  • Executed comprehensive post-award grant close-outs, maintaining meticulous documentation and ensuring accurate payment processing through PMS and Excel.
  • Coordinated complex projects including Earmarks, SVOG, and Microloans, fostering interdepartmental cooperation to achieve program objectives.

Night Auditor

Harborside Hotel
Oxon Hill
04.2018 - 04.2022
  • Check in guests after hours, address inquiries, maintain 90% occupancy for 194 rooms.
  • Review revenue documents for accuracy, ensure correct postings.
  • Complete end-of-day tasks, run night audit backup, roll date.
  • Use Excel, Opera, Sky touch for data retrieval, reporting to management.
  • Collaborate on daily reports, enhance decision-making with insights.

Assistant Property Manager

Quest Management Group, LLC
Owings Mills
11.2020 - 03.2021
  • Monitored construction and maintenance, alerting stakeholders to updates and changes.
  • Achieved 95%+ occupancy through strategic planning and execution.
  • Managed operations for 700+ tenants across 578 units, ensuring smooth processes.
  • Oversaw $450,000+ monthly collections, fostering positive tenant relationships.
  • Resolved tenant issues like noise and parking, enhancing community satisfaction.

Leasing Agent

Quest Management Group, LLC
Owings Mills
11.2019 - 11.2020
  • Presented properties to potential residents, enhancing occupancy rates through effective sales techniques.
  • Managed appointments, communications, and financial transactions, ensuring smooth leasing operations.
  • Followed up with prospects to close sales, contributing to increased lease agreements.
  • Assisted in renewal monitoring, improving tenant retention through timely communication.
  • Processed applications efficiently, maintaining compliance with background and credit check protocols.

Customer Service Representative

Zimmerman Associates Inc
Fairfax
01.2018 - 10.2019
  • Resolved pension inquiries, ensuring PBGC compliance and enhancing customer satisfaction.
  • Updated databases for service efficiency, maintaining accuracy and smooth operations.
  • Handled high-volume customer issues, achieving prompt resolutions and professional service.
  • Maintained detailed customer records, adhering to FOIA and Privacy Act standards.
  • Trained new hires on CRM systems, ensuring effective customer interaction management.
  • Developed comprehensive customer service solutions through CRM system optimization, enhancing response efficiency and improving participant satisfaction rates.
  • Led web service support initiatives, guiding participants through online tools while maintaining strict FOIA and Privacy Act compliance measures.

Customer Service Representative

Waldorf Toyota Collision Center
Waldorf
08.2017 - 01.2018
  • Facilitated customer communication, resolving issues with precision and speed.
  • Prepared and managed customer files for vehicle repairs efficiently.
  • Processed payments accurately, ensuring smooth transaction completion.
  • Scheduled service appointments, optimizing time management.
  • Coordinated travel and rental arrangements, enhancing customer satisfaction.
  • Coordinated with repair teams and insurance providers to expedite repair estimates and schedule timely vehicle drop-offs for customers.

Retail Sales Associate

T-Mobile
District Heights
08.2014 - 01.2016
  • Delivered top-notch customer service, consistently exceeding sales goals.
  • Educated clients on devices and plans, ensuring satisfaction and boosting sales.
  • Managed transactions with precision, maintaining accurate cash registers.
  • Resolved customer issues swiftly, enhancing overall shopping experience.
  • Supported inventory tasks, keeping a tidy and organized store.
  • Streamlined device troubleshooting processes and implemented customer-centric solutions, leading to improved satisfaction rates and repeat business.

Education

High School -

Suitland High School
District Heights, MD
05.2014

Some college (No degree) - Criminology

Southern New Hampshire University
Manchester, NH

Skills

  • Microsoft Office (Experienced)
  • Excel (Experienced)
  • Word (Experienced)
  • PowerPoint (Experienced)
  • Leadership (Experienced)
  • Project Management (Experienced)
  • Data Analysis (Experienced)
  • Grant Management (Skillful)
  • Customer Service (Expert)
  • Risk Management (Experienced)
  • Budgeting (Experienced)
  • Quality Assurance (Skillful)
  • Team Management (Skillful)
  • Research (Experienced)
  • Leasing (Experienced)
  • Data entry (experienced)
  • HUD compliance
  • OneSite expertise
  • Project management

References

References available upon request.

Timeline

Compliance Manager

Franklin Group
06.2025 - Current

Program Analyst

MPIRE Technology Group
07.2021 - 08.2024

Assistant Property Manager

Quest Management Group, LLC
11.2020 - 03.2021

Leasing Agent

Quest Management Group, LLC
11.2019 - 11.2020

Night Auditor

Harborside Hotel
04.2018 - 04.2022

Customer Service Representative

Zimmerman Associates Inc
01.2018 - 10.2019

Customer Service Representative

Waldorf Toyota Collision Center
08.2017 - 01.2018

Retail Sales Associate

T-Mobile
08.2014 - 01.2016

High School -

Suitland High School

Some college (No degree) - Criminology

Southern New Hampshire University

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Stephanie Daniel