Stephanie Forrester
Chester
Summary
Personable and dedicated service specialist with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Currently raising a flock of chickens, experience with products used to keep them safe, healthy and happy.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Concierge Service Specialist
AAA
Chester
08.2023 - Current
- Provide support for a team of high revenue travel agents: answer customer inquiries, correct errors, resolve issues with travel vendors, use internal systems quickly and accurately.
- Collaborate with my team to improve workflow and to improve customer experience.
Travel Agent
AAA
Glen Burnie
08.2000 - 08.2015
- Researched travel destinations and created customized itineraries for clients.
- Coordinated bookings for flights, hotels, and activities using industry software.
- Provided excellent customer service and attention to detail
Education
Business Administration
University of Maryland
MD 08.2022 - 08.2024
Associate of Arts - General Studies
Anne Arundel Community College
Arnold, MD 08.2000 - 08.2002
Skills
- Excellent customer service skills
- Experienced with keeping chickens and small animals like rabbits, hamsters, rats- currently have a flock of 8 hens
- Attention to detail while working in a fast paced environment
- Strong written and verbal communication
Timeline
Concierge Service Specialist
AAA
08.2023 - Current
Business Administration
University of Maryland
08.2022 - 08.2024
Travel Agent
AAA
08.2000 - 08.2015
Associate of Arts - General Studies
Anne Arundel Community College
08.2000 - 08.2002