Stephanie Johnson-Mendiola
Walkersville,MD
Summary
Experienced cashier with a proven ability to handle cash transactions, restock inventory, and assist customers with inquiries. Maintains a clean and organized work environment while upholding professional standards. Known for excellent listening skills and attention to detail, ensuring customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Cashier
Panera Bread
Frederick, MD
09.2023 - Current
- Provides customer service by assisting customers with their bakery purchases
- Rings customers, while offering food options
- QA checks on food purchases for rapid pick-ups and delivers to ensure all items are correct and packaged for pick up
- Perform as barista, making hot and cold coffee drinks, pureed drinks, and frozen drinks.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
Owner
Brick Block Cakes
Walkersville, Maryland
07.2015 - Current
- Own/operate cottage law business in Maryland
- Attends Farmers Markets, Pop-up Shops, and local events, selling baked goods
- Takes online orders for baked goods
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Practice Manager
Comprehensive Neurology Services, PA
Frederick, Maryland
08.2018 - 09.2019
- Worked with Chief Financial Officer, and Director for the day to day operations of the business
- Maintained Accounts Payable and Receivable
- Maintained credentialing for all new and existing providers
- Maintained insurance for providers as well as the company
- Supervised team of 10 office personnel.
Care Center Manager
Righttime Medical Care
Gaithersburg, Maryland
10.2013 - 07.2018
- Works closely with the Center Medical Director, developing, managing performance, and retaining support staff.
- Develops a team that will meet the needs of the patients by monitoring feedback and contributing to the process of resolving service issues.
- Maintains inventory and labor control costs within budget guidelines.
- Managed work and performance of more than 40 employees.
Swing Manager
McDonald's
Walkersville, MD
06.2008 - 09.2013
- Successfully moved through the ranks from cashier, to Swing Manager. Worked with Store Manager to ensure customer service was at its optimum.
- Maintain adequate supply levels, and performed routine cash register audits, as well as successful closing of site.
- Ensure location was in compliance with food service as well as health regulations, as required by the state. Certified with Serv-Safe.
Mother, Wife
Home
Walkersville, Maryland
10.2007 - 06.2008
- Stayed home to take care of our newborn daughter.
- Successfully maintained family budget, ensuring successful payment of all household expenses.
- Volunteered and supported oldest child's academic activities, as well as blogged about family life and the balance.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Representative
K-Mart
Frederick, Maryland
06.2006 - 10.2007
- Successfully moved from Cashier to Customer Service Representative, based on excellent customer service skills, positive attitude toward customers, and ability to quickly problem solve.
- Oversaw cashiers to ensure that they provided excellent customer service, as well as assisting customers with exchanges and returns.
- Merchandising of store displays, sales promotions and the like as it related to the upcoming advertisements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Cannabis Training Certification - Cannabis
Maryland Cannabis Association
Frederick, MD 04.2025 - 04.2025
Jefferson Business College - Word Processing/Business Development
Jefferson Business College
Washington, DC 01.1985 - 01.1985
Skills
Customer engagement
Cash transaction processing
Customer service expertise
Payment processing
POS software proficiency
Merchandise restocking
Product recommendations
Strong customer service skills
Supportive listening
Timeline
Cannabis Training Certification - Cannabis
Maryland Cannabis Association
04.2025 - 04.2025
Cashier
Panera Bread
09.2023 - Current
Practice Manager
Comprehensive Neurology Services, PA
08.2018 - 09.2019
Owner
Brick Block Cakes
07.2015 - Current
Care Center Manager
Righttime Medical Care
10.2013 - 07.2018
Swing Manager
McDonald's
06.2008 - 09.2013
Mother, Wife
Home
10.2007 - 06.2008
Customer Service Representative
K-Mart
06.2006 - 10.2007
Jefferson Business College - Word Processing/Business Development
Jefferson Business College
01.1985 - 01.1985
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