Stephanie Lowry
Catonsville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
12.2015 - Current
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Maintained a professional demeanor under pressure while delivering excellent customer experiences.
- Consistently maintained high levels of confidentiality when dealing with sensitive customer data.
- Assisted clients in understanding complex tax concepts, explaining implications of various financial decisions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Event Manager
American Visionary Art Museum
06.2015 - 11.2017
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.
Engineering Accreditation Assistant
ABET: Accreditation Board for Engineering & Technology
08.2005 - 02.2013
- Collected expense reports, checked arithmetic, reviewed and obtained approval for payment; Arrange travel for engineers.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Located vendors of materials, equipment and supplies to determine product availability and terms of sales.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
Office Assistant
Baltimore City Health Department
12.2002 - 08.2005
- Determined if callers were qualified to receive discounted healthcare according to Access Baltimore Health standards.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained payroll information by calculating, collecting, and entering data.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Supported medical billing processes by providing accurate coding and documentation, resulting in prompt reimbursement from insurance companies.
Education
High School Diploma -
Carver Vocational-Technical High
Baltimore, MD06.2000
Skills
- Customer Service
- Event Management
- Inventory Control
- Team leadership and supervision
- Schedule management
- Vendor and contract negotiations
- Budgeting and finance
- Travel coordination
- New hire processing
- Technical support
Timeline
Contact Service Representative
Internal Revenue Service, IRS
12.2015 - Current
Event Manager
American Visionary Art Museum
06.2015 - 11.2017
Engineering Accreditation Assistant
ABET: Accreditation Board for Engineering & Technology
08.2005 - 02.2013
Office Assistant
Baltimore City Health Department
12.2002 - 08.2005
High School Diploma -
Carver Vocational-Technical High
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