Stephanie McCaulley
District Heights
Summary
I am a multi faceted professional with an abundance of skills which allow me to be productive in a number of work settings. My creative thinking grants me the ability to learn quickly on the job and put what I learned to use immediately. With my innate leadership ability, I can provide suggestions that make the workplace more efficient or can join a team and be a productive member by taking direction.
Overview
4
4
years of professional experience
Work History
Replenishment Team Leader
Primark
05.2022 - Current
- Efficiently restocking products on store floor before opening for business
- Separated pallets and organized items by department
- Rebuilt pallets with overflow product
- Trained new associates on how to effectively replenish the store
- Directed associates to departments and delegated tasks accordingly
Security Guard
ID.me
05.2022 - 02.2024
- Securing private and valuable information by upholding privacy laws and company safety policies
- Secured premises and personnel by checking everyone in and out and also keeping to a schedule to patrol the area
- Surveyed multiple CCTV feeds to closely monitor the premises and personnel to protect private information
Technical Support
ID.me
02.2021 - 05.2022
- Provided timely, accurate, and efficient support to our customers via live chat, email, and other virtual platforms
- Protecting private and sensitive information by verifying customer identity via company verification process and biometrics
- Troubleshooting technical and verification issues both independently and as part of a team
- Identified fraud and attempted phishing attacks to prevent exposure to private information
- Fielded customer complaints and inquiries which were fast tracked to the appropriate source for quick resolution
Salon Coordinator
Metropolis Salon
11.2020 - 03.2021
- Provided technical and hands on support to stylists and owner
- Administrative duties included client engagement, client retention, planning and hosting events, managing of retail products, inventory upkeep, and tracking expenses
- Duties also included but were not limited to managing all stylists schedules, appointments, obtaining new clients, and promotional events
- Placed inventory orders, monitored shelf stock and tracked expenses
Education
Office Administration Certificate Of Completion -
Charleston Job Corps
Charleston, WV04.2016
High School Diploma -
George Washington High School
Philadelphia, PA06.2013
Skills
- Computer literacy: Microsoft Office (Word, PowerPoint, Excel) Ability to navigate a computer and ability to troubleshoot
- Data Analysis
- Proficient in using of Zendesk, Vagaro, Square software
- Self starter, team leader, team player, problem solver, multitasking
- Creative thinking, concept development, client relations
- Verbal and written communication
- CPR certified
Timeline
Security Guard
ID.me
05.2022 - 02.2024
Replenishment Team Leader
Primark
05.2022 - Current
Technical Support
ID.me
02.2021 - 05.2022
Salon Coordinator
Metropolis Salon
11.2020 - 03.2021
Office Administration Certificate Of Completion -
Charleston Job Corps
High School Diploma -
George Washington High School
Similar Profiles
Vasanth GodavarthiVasanth Godavarthi
Depot Forum Representative at PrimarkDepot Forum Representative at Primark
Miranda PapageorgiouMiranda Papageorgiou
Retail assistant at PrimarkRetail assistant at Primark
Eric NsanzamahoroEric Nsanzamahoro
Retail Sales Associate at PrimarkRetail Sales Associate at Primark