Stephanie Meade
Suitland
Summary
Dynamic call center representative with extensive experience in customer relations and data entry. Recognized for training new staff effectively and addressing customer inquiries promptly, leading to improved service quality and operational efficiency.
Overview
15
15
years of professional experience
Work History
Call Center Unemployment Insurance Agent
District Of Columbia Government
Washington, DC
10.2022 - Current
- Trained new staff on protocols and systems, promoting consistency in operations.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Server
Kirwans Irish Pub
Washington, DC
10.2017 - 03.2020
- Managed customer orders efficiently, ensuring accuracy and timely delivery of food and beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Developed expertise in menu offerings, providing recommendations to enhance guest experiences.
- Collaborated with kitchen staff to ensure seamless communication for order preparation and service flow.
Retail Sales Associate Lead
Sports Authority
Largo, MD
04.2011 - 07.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Assisted customers in product selection, ensuring exceptional service and satisfaction.
- Trained new associates on sales techniques and product knowledge to enhance team performance.
Receptionist
Lake Arbor Dental Associates
Washington, DC
08.2014 - 08.2015
- Facilitated efficient patient scheduling and appointment management to maximize office productivity.
- Fostered strong communication channels with patients, contributing to improved satisfaction levels.
- Responded to patient inquiries and communicated service details effectively to facilitate informed decision-making.
Education
High School Diploma -
Forestville Military Academy
Forestville, MD06-2010
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry expertise
Timeline
Call Center Unemployment Insurance Agent
District Of Columbia Government
10.2022 - Current
Server
Kirwans Irish Pub
10.2017 - 03.2020
Receptionist
Lake Arbor Dental Associates
08.2014 - 08.2015
Retail Sales Associate Lead
Sports Authority
04.2011 - 07.2016
High School Diploma -
Forestville Military Academy